ALONA D. TANZA
Quezon City
Summary
Dedicated professional looking to contribute skills and knowledge to a reputable company to help achieve goals. Seeking a role in a well established organization to further develop expertise. Committed to making a positive impact and adding value through dedication and hard work. Excited about professional growth and contributing to company success.
Overview
3
3
years of professional experience
Work History
Server
The Moment Group
09.2024 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Guest Service Agent
BSA Twin Towers St. Francis Development Corp.
02.2024 - 06.2024
- Greeted and assisted guests, ensuring a welcoming experience upon arrival.
- Managed front desk operations, efficiently handling check-ins and check-outs.
- Resolved guest inquiries and concerns promptly to enhance satisfaction levels.
- Coordinated with housekeeping to ensure room readiness and cleanliness standards.
Telephone Operator
SRM Enterprises Corp. BSA Twin Towers Hotels
12.2022 - 01.2024
- Operated multi-line phone system to efficiently manage incoming and outgoing calls.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with hotel staff to streamline communication and enhance guest experience.
- Maintained accurate call logs and records for operational efficiency and reporting.
Education
Bachelor of Science - Hospitality Management
Datamex College of Saint Adeline
Valenzuela, Metro Manila, Philippines07-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
PERSONAL PROFILE
- Age: 24
- Gender: Female
- Date of birth: February 12, 2001
- Place of birth: Pilar, Cebu
- Citizenship: Filipino
- Height: 5’3
- Weight: 54
- Civil Status: Single
- Mother’s Name: Lorena D. Tanza
- Occupation: Senior Line Cook Pastry
- Father’s Name: Pablo C. Tanza
- Occupation: Tricycle Driver
Timeline
Server
The Moment Group
09.2024 - Current
Guest Service Agent
BSA Twin Towers St. Francis Development Corp.
02.2024 - 06.2024
Telephone Operator
SRM Enterprises Corp. BSA Twin Towers Hotels
12.2022 - 01.2024
Bachelor of Science - Hospitality Management
Datamex College of Saint Adeline
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