Aloja Paler

I'm assisting my Licensed Agents client in Las Vegas Nevada, by processing email task. I send email to insured with different attachments like renewed policy, endorsement, ID Cards etc. I update information of our insured in the tools we used (Hawksoft). I review billing information and also accounts of insured in different carriers site like Hartford, Safeco, Travelers, Nationwide, Mercury, Progressive etc. I download past due invoice, pending Cancellation, NOCs, renewal documents and send it to insured as a notice and make a follow up scheduled task in our tool. I process renewals by gathering renewal documents, reviewing accounts information and sending it to insured as an attachment. I do email correspondence. I process COI's request. I was also trained to shop and to quote.

I'm working with my Underwriter Clients in California. I process bodings, labeling and gathering data and documents from different website. I process renewal, cancellation, non-renewal and endorsement by generating and issuing from our carrier. I send email to agents and make follow ups. I check application form in detailed to verify correctness of the information also with the signature of the principal.

I took phone calls to resolved issues from customer. I'm a customer service of American Home Shield Insurance. I create ticket for the customer and set an appointment to a technician company. I make follow up calls to the customer and technician company for detailed diagnosis. I process recall when the issues still encountered within 30days.