Almira Patlingrao
Cebu City
Summary
Dedicated Chat Support professional with average experience in managing refund and return requests. Seeking to contribute to a collaborative team environment while providing excellent customer care.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
PAP SCHEDULING
IPLOY
01.2025 - 02.2026
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
Shopee Chat Support Agent
Eperformax Contact Center and BPO
07.2024 - 10.2024
- As a Chat Support Agent at Shopee handling returns and refunds, I'm constantly focused on problem-solving and ensuring customers have a smooth experience. I interact with customers who might be frustrated or confused about the return process, and it’s my job to guide them clearly and calmly through each step. Whether I'm explaining return policies, assisting with refund tracking, or resolving issues like damaged or incorrect products, my goal is to provide accurate information and make sure customers feel supported. Every conversation is an opportunity for me to resolve an issue and leave the customer satisfied, all while sticking to Shopee’s policies and maintaining professionalism.
Sales Clerk
DYYT
10.2021 - 04.2022
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
- Scanned merchandise and bagged using appropriate strategies for different items.
Education
Undergraduate - Bachelor of Industrial Technology Major in ComputerTechnology
Cebu Technological University Main Campus
Cebu City Skills
Communication Skills: Clear writing, empathy, and understanding customer concerns
Problem-Solving: Quick issue analysis, policy knowledge, and multitasking in chats
Technical Proficiency: CRM tools, chat etiquette, and adaptability to new systems
References
Arlene, Panilagao, Chat Support Agent, arlenepanilagao9@gmail.com, 09624001655, Eperformax Contact Center and BPO
Languages
English
Upper intermediate (B2)
Timeline
PAP SCHEDULING
IPLOY
01.2025 - 02.2026
Shopee Chat Support Agent
Eperformax Contact Center and BPO
07.2024 - 10.2024
Sales Clerk
DYYT
10.2021 - 04.2022
Undergraduate - Bachelor of Industrial Technology Major in ComputerTechnology
Cebu Technological University Main Campus