Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Almira Escorel

Almira Escorel

Taguig, Metro Manila

Summary

Offering strong communication and organizational abilities, eager to learn and develop in a professional environment. Brings the ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in the Executive Partner role.

Overview

2
2
years of professional experience

Work History

Receptionist

The Envoy Hotel Group Inc.
02.2025 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Customer Service Representative

06.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

In-house Faculty Intern

University Of Makati
02.2024 - 04.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Wait Staff Member

Luxin the Flow
06.2023 - 08.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing the quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Education

Hospitality Management

University of Makati
Taguig, Metro Manila
06-2025

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Tech-Savvy
  • Customer/Client relations
  • Scheduling appointments
  • File management
  • Documentation and reporting
  • Service-oriented mindset
  • Multitasking and prioritization
  • Calm demeanor
  • Attention to detail

Accomplishments

    Graduated Cum Laude

    Consistent Dean’s Lister – Maintained high academic standing for eight consecutive semesters

Timeline

Receptionist

The Envoy Hotel Group Inc.
02.2025 - 04.2025

Customer Service Representative

06.2024 - 12.2024

In-house Faculty Intern

University Of Makati
02.2024 - 04.2024

Wait Staff Member

Luxin the Flow
06.2023 - 08.2023

Hospitality Management

University of Makati

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Almira Escorel