JAMES ALMERO
Information Technology
Kalibo
Summary
Driven individual with strong administrative, organization and prioritization skills. Approachable and personable proactive in providing comprehensive admin support and customer service.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Marketing Virtual Assistant (Remote)
ATLAS COMPANY
03.2024 - 09.2024
- Developed and maintained organized digital filing systems for improved document retrieval.
- Analyzed operational processes to identify areas for improvement, driving strategic initiatives forward.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed filing system, entered data and completed other clerical tasks.
Administrator Officer (Remote)
TEG INTERNATIONAL COLLEGE
03.2023 - 08.2024
- Check International Student Application Form
- Prepare Letter of Offer for International Students
- Prepare Entry Eligibility checklist of International Students and any Ad Hoc duties set by the Marketing Director.
- Updating Student records in Spreadsheets
- Editing TEG International College website using WordPress.
- Managing Social Media accounts of TEG International College (Instagram, Facebook).
Customer Service Representative
WNS Global Services
10.2020 - 02.2023
- Manage travel bookings, inquiries, and changes with precision and care.
- Provide detailed information about travel options, rates, and itineraries.
- Process reservations, cancellations, and adjustments efficiently.
- Resolve travel-related issues and escalate complex cases as needed.
- Meet performance targets for productivity, quality, and customer satisfaction.
- Maintain accurate records of travel arrangements and customer interactions
- Working with the wider development team
- Manage website design, content, and SEO Marketing, Branding and Logo Design
Sales Assistant
Josmef Medical Corporation
02.2018 - 03.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers locate products and checked store system for merchandise at other sites.
- Research new clients for sales team, inputting contact information into Salesforce.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Conducted inventory checks, identifying and reporting discrepancies to maintain accurate stock records.
Education
Diploma of Higher Education - Information Technology
Central Philippine University
01.2021
High School Diploma - undefined
Aklan Valley High School
01.2010
Skills
Detailed oriented
Interpersonal communications
Keen interest in achieving Information Technology objectives
Communication Skills
IT Skills
Scheduling and Calendar management
Critical Thinking
Flexible in time management
Problem solving
Active Listening
Customer service
Decision-making
Marketing skills
Timeline
Marketing Virtual Assistant (Remote)
ATLAS COMPANY
03.2024 - 09.2024
Administrator Officer (Remote)
TEG INTERNATIONAL COLLEGE
03.2023 - 08.2024
Customer Service Representative
WNS Global Services
10.2020 - 02.2023
Sales Assistant
Josmef Medical Corporation
02.2018 - 03.2019
Diploma of Higher Education - Information Technology
Central Philippine University
High School Diploma - undefined
Aklan Valley High School