Almera L. Visaya
Customer Service
12 Rosal Extension Payatas A. Quezon City
Summary
To have a job that would enable me to use my talent and skills which will allow me to grow professionally while sharing my previous experience.
Highly Motivated with zeal for Professional progress and career advancement through determination and motivation. Initiative and patient.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Rep
Concentrix CVG Philippines Inc.
Quezon City
03.2023 - 03.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Encoder
Rustan Supercenter Inc. - Distribution Center
08.2018 - 08.2020
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintained daily production logs of activities and completed work.
Canvasser/Clerk
S&R Membership Shopping
03.2016 - 04.2017
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Organized and attended events to promote products and services to potential customers.
- Collaborated with marketing team to develop promotional materials for canvassing activities.
Warehouse Bundler
Benby Enterprises Inc.
11.2014 - 03.2015
- Streamlined the order packing process through the implementation of an innovative labeling system, improving shipping accuracy rates.
- Improved bundling efficiency by streamlining packaging processes and implementing time-saving techniques.
Counter/Cashier
The Heavenly Urban Chef Inc.
07.2014 - 11.2014
- Processed customer orders and accurately entered into order system.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Production Operator
First Sumiden Circuits Inc.
07.2013 - 11.2013
- Handled raw materials efficiently, minimizing waste during the production process.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
Warehouse Checker
Rustan Marketing Specialist Inc.
10.2012 - 01.2013
- Ensured optimal product quality, inspecting items for damage or discrepancies before packaging for shipment.
- Assisted in periodic physical inventories, ensuring accurate data collection for effective inventory management decisions.
- Enhanced inventory accuracy by diligently verifying inbound shipments and conducting regular cycle counts.
Production Operator
Fashion Accessories Philippines Inc.
06.2011 - 10.2011
- Set up and adjusted equipment and properly configured machines for daily operation.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
Education
High School -
Lagro High School
Quezon City, Philippines 06.2005 - 03.2009
Elementary School -
Payatas A. Elementary School
Quezon City, Philippines 06.1999 - 03.2005
Skills
Client support
Problem-solving
Active listening
Product knowledge
Personal Information
- Age: 32
- Height: 5’
- Weight: 68 kg
- Date of Birth: 11/22/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Service Rep
Concentrix CVG Philippines Inc.
03.2023 - 03.2025
Warehouse Encoder
Rustan Supercenter Inc. - Distribution Center
08.2018 - 08.2020
Canvasser/Clerk
S&R Membership Shopping
03.2016 - 04.2017
Warehouse Bundler
Benby Enterprises Inc.
11.2014 - 03.2015
Counter/Cashier
The Heavenly Urban Chef Inc.
07.2014 - 11.2014
Production Operator
First Sumiden Circuits Inc.
07.2013 - 11.2013
Warehouse Checker
Rustan Marketing Specialist Inc.
10.2012 - 01.2013
Production Operator
Fashion Accessories Philippines Inc.
06.2011 - 10.2011
High School -
Lagro High School
06.2005 - 03.2009
Elementary School -
Payatas A. Elementary School
06.1999 - 03.2005
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