Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Almari Fajardo

Almari Fajardo

Quezon City

Summary

Experienced customer service professional with 3 years of delivering exceptional client support across diverse industries. Fluent in English at a B2 upper intermediate level, enabling clear and effective communication with international clientele. Passionate about leveraging customer service expertise and dedicated to teaching and tutoring English language skills to contribute effectively to the success and educational mission of the company and our clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

International Financial Analyst

Concentrix
11.2023 - 08.2024
  • Effectively managed relationships with external partners, including banks, auditors, and regulatory agencies across multiple countries.
  • Met with customers to assess needs, financial status, and eligibility.
  • Built strong relationships with clients through transparent communication and trust-building activities.
  • Conducted thorough risk assessments, minimizing potential losses for clients and the firm.

International Healthcare Support Specialist

Optum Global Solutions Inc.
09.2022 - 10.2023
  • Experienced in delivering superior client support across insurance inquiries, claims processing, policy details, appointment scheduling, and billing inquiries among patients, providers, and medical companies
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

International Multi-Skilled Customer Service Representative

Sitel (now known as Foundever)
12.2021 - 06.2022
  • Delivers customer service for international retail and food delivery accounts, employing a versatile skill set including voice (phone calls), chat support, and email correspondence
  • Proficient in handling inquiries, resolving issues, and ensuring exceptional customer satisfaction across diverse global clientele
  • Known for effectively addressing logistic concerns and maintaining service excellence in dynamic and fast-paced environments

Education

Bachelor of Science - Tourism Management

Integrated Innovation And Hospitality College
Novaliches
10.2023

Skills

  • Microsoft Excel
  • Excellent attention to detail
  • Flexible team player
  • Documentation skills
  • Advanced computer skills
  • Call center experience
  • Customer satisfaction measurement
  • Live chat support
  • Spreadsheets
  • Problem-solving abilities
  • Conflict Resolution

Certification

Contact Center Services NCII, Cane Town Colleges of the Philippines, 144 Hours, 07/01/21

Hobbies and Interests

  • Listening to Music
  • Motorcycling
  • Attending Religious Gatherings
  • Binge-Watching
  • Traveling
  • Enjoying Great Food
  • Caring for Pets
  • Reading Books

Timeline

International Financial Analyst

Concentrix
11.2023 - 08.2024

International Healthcare Support Specialist

Optum Global Solutions Inc.
09.2022 - 10.2023

International Multi-Skilled Customer Service Representative

Sitel (now known as Foundever)
12.2021 - 06.2022

Bachelor of Science - Tourism Management

Integrated Innovation And Hospitality College

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Almari Fajardo