Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alma Mae Quimno

Alma Mae Quimno

Customer Service Associate

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude as experienced working as a Front Office Associate. Willingness to take on added responsibilities to meet team goals


Dynamic and results-oriented professional with a proven track record at 51Talk Teacher enhancing student engagement and literacy through innovative teaching methods.


Excelled in customer service roles at Qualfon, significantly improving first-call resolution rates. Demonstrates exceptional communication skills and a problem-solving attitude, adept at fostering positive relationships and efficiently managing time.


Overview

5
5
years of professional experience

Work History

51Talk Online Education Group ( 51Talk Teacher)

51talk Bacolod
07.2021 - 12.2024
  • Developed strong relationships with students by maintaining open lines of communication during teaching and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods such as online activities.
  • Identified struggling students early on and provided additional support through tutoring sessions.
  • Adjusting teaching strategies accordingly to level zero in English and for Proficient in language.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Enhanced literacy skills with targeted reading programs and helped students explore concepts with engaging, learning-focused activities.
  • Prepared quizzes, tests and examinations to gauge how well students were learning during teaching.
  • Communicated frequently with parents, students, to provide feedback about the students.
  • Adapted teaching methods and materials to meet students' varying needs.

Call Center Representative

Qualfon
07.2023 - 04.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes , emails and chats from the customers while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Educated customers about , payment processing and support policies and procedures regards to their inquiry.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

FRONT OFFICE ASSOCIATE

Apple Tree Suites
10.2019 - 05.2020
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Managing incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
  • Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
  • Collected, counted and disbursed money and performed basic bookkeeping transactions.
  • Directed phone inquiries, answered customer questions and booked room resesrvations also increased customer service success rates by quickly resolving issues.
  • Responded to inquiries from callers seeking information and Increased customer service success rates by quickly resolving issues.
  • Organize and maintain files and records from the guests.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Cebu Institute of Technology - University
Natalio B. Bacalso Ave, Cebu City, 6000 Cebu
04.2001 -

Skills

Strong organizational and time management skills

Timeline

Call Center Representative

Qualfon
07.2023 - 04.2024

51Talk Online Education Group ( 51Talk Teacher)

51talk Bacolod
07.2021 - 12.2024

FRONT OFFICE ASSOCIATE

Apple Tree Suites
10.2019 - 05.2020

Bachelor of Science - Hotel, Resort And Restaurant Management

Cebu Institute of Technology - University
04.2001 -

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Alma Mae QuimnoCustomer Service Associate