Alma Rojas
Calamba, Province Of Laguna
Summary
Results-driven Senior Customer Service Representative with a strong focus on complaint resolution, customer account management, and process improvements.
Overview
28
28
years of professional experience
Work History
Senior Customer Service Representative
Amkor Technology Philipinnes
Muntinlupa City
10.2012 - Current
- Delivered high-quality customer support through effective communication and problem-solving skills.
- Handle customer forecast and drive for fulfillment of demand
- Maintains material inventory report to ensure assembly build
- Collaborated with cross-functional teams to address product issues, ensuring swift resolution for customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
Preassembly Engineer
Amkor Technology Philipinnes
Muntinlupa City
09.1998 - 10.2012
- Conducted thorough review of customer assembly documents including workflows and bill of materials.
- Collaborated with engineering and manufacturing teams to ensure adherence to customer specifications.
- Maintained database for customer product information using SAP
- Performed customer specs review and ensure compliance to requirements
- Achieved significant cycle time reduction in documents review.
Education
Electronics And Communications Engineering
Mapua Institute of Technology
Manila10.1994
High School Diploma -
Philippine Science High School
Quezon City, Metro Manila, Philippines03.1990
Skills
- Customer account management
- Complaint resolution
- Database maintenance
- Documentation review
- Email management
- Teamwork and collaboration
- Microsoft office
Work Preference
Work Type
Full TimeLocation Preference
HybridSalary Range
₱500/hr - ₱1000/hrTimeline
Senior Customer Service Representative
Amkor Technology Philipinnes
10.2012 - Current
Preassembly Engineer
Amkor Technology Philipinnes
09.1998 - 10.2012
Electronics And Communications Engineering
Mapua Institute of Technology
High School Diploma -
Philippine Science High School