Summary
Overview
Work History
Education
Skills
References
Timeline
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Alma Remudaro

Manila

Summary

Dynamic professional with extensive experience in managing comprehensive documentation systems and leading teams toward operational excellence. Proven ability to leverage strategic planning to enhance documentation accuracy and efficiency while ensuring regulatory compliance. Committed to transitioning into a new role, bringing a strong work ethic, adaptability, and a dedication to continuous learning. Passionate about supporting organizational goals through effective team coordination and a relentless focus on continuous improvement.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Assistant Documentation Supervisor

Wallem Philippines Shipping Inc.
09.2024 - Current
  • Team Leadership and Development:
  • Direct the staffing, training, and performance evaluation of documentation staff.
  • Develop and implement effective documentation procedures.
  • Process Management:
  • Ensure adherence to WPSI's procedures for import and export cargo documentation (PM- WPSI 02-07).
  • Coordinate with the Operations Department regarding loading reports.
  • Customer Service:
  • Respond promptly to all inquiries and complaints from shippers and consignees within 24 hours.
  • Handle and resolve all non-conforming services and customer complaints effectively.
  • Maintain a high level of customer satisfaction by striving for zero complaints.
  • Quality Management:
  • Oversee the implementation and continuous improvement of PSI’s Quality Management System (ISO 9002) within the documentation department.
  • Lead and develop a high-performing documentation team.
  • Ensure accurate and timely processing of import and export documentation.
  • Maintain compliance with established procedures and regulations.
  • Provide exceptional customer service and resolve any issues promptly.
  • Continuously improve the efficiency and effectiveness of the documentation department.

Documentation Staff

Wallem Philippines Shipping Inc.
06.2019 - 09.2024
  • Facilitates processing of relevant documents of shipments and other related matters pertaining to documentation by performing the following duties.
  • Import Documentation Processing:
  • Electronically transmit IFM data at least 24 hours before vessel arrival.
  • Ensure completeness of import/export freight details for billing purposes.
  • Process import documents for approval by authorized signatories.
  • Handle cancellations of bank guarantees.
  • Reporting and Record Keeping:
  • Prepare monthly reports on processed/unprocessed import documents and outstanding bank guarantees.
  • Send reports to the Documentation Manager for monitoring purposes.
  • Maintain chronological filing systems for import documents (bills of lading, bank guarantees, etc.) and email messages.
  • Customer Service:
  • Address customer inquiries and complaints, escalating them to the Documentation Manager when necessary.
  • Prepare and issue certifications upon client request (e.g., bill of lading details, shipside certificates, etc.).
  • Issue import documents like delivery orders, shipping orders, and bills of lading.
  • Respond promptly to client inquiries within 24 hours.
  • Other Duties:
  • Prepare and process amendments to Bureau of Customs declarations.
  • Send memos to relevant departments regarding incoming shipments.
  • Submit monthly reports of records to designated personnel.
  • Participate in quality improvement initiatives to enhance the company's Quality Management System (QMS).
  • Export Documentation Processing:
  • Overseas agents and principals.
  • Prepared, verified, and finalized Bills of Lading and shipping Manifests in compliance with shipping line requirements.
  • Ensured timely EDI transmission of documents to destination ports and agents, aligned with vessel schedules.
  • Monitored booking confirmations to ensure accuracy against pro-forma schedules prior to vessel departure.
  • Maintained secure control and inventory of Bills of Lading; ensured destruction of spoiled copies and accurate release to shippers and cashiers.
  • Applied comprehensive knowledge of the shipping line’s service scope, routing patterns, acceptance policies, and tariff structures.
  • Processed shipping amendments with appropriate written indemnity, documentation, and managerial approval.
  • Ensured proper filing and archiving of all export-related records including manifests, correspondence, and instructions.
  • Customer Service & Coordination:
  • Responded to agent and customer inquiries within 24 hours via fax/telex/email.
  • Issued shipping certifications and documentation upon shipper request.
  • Proactively identified and escalated client complaints to the Documentation Supervisor or Manager, leading to quicker resolution and improved client satisfaction.
  • Quality & Compliance:
  • Contributed to the successful implementation and ongoing improvement of WPSI’s ISO 9002 Quality Management System, ensuring documentation processes met international standards.

Records Officer

O’care Diagnostic Medical Center
05.2018 - 04.2019
  • Receives and consolidates finalized patient results from various departments for accurate data entry.
  • Distributes medical results, including pending and unfit PEME reports, to the appropriate agencies.
  • Manages incoming phone calls and provides responses to inquiries as required.
  • Process and issue of Medical Certificates.
  • Coordinates the delivery of Medical Certificates by endorsing them to messengers.
  • Prepares and submits performance reports such as Turnaround Time (TAT) and PEME statistics to management.
  • Monitors and maintains inventory of departmental supplies and equipment.
  • Executes additional tasks assigned by management, including duties at the reception and cashier stations.
  • Interacts directly with customers to address concerns, offer solutions, and promote medical services and package rates to walk-in clients.
  • Collects purchase orders from all departments and forwards them to the purchasing department via email.
  • Compiles detailed inventory reports for departmental supplies and equipment.

Education

Bachelor of Science - Computer Science

Cagayan State University
01.2017

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Saint Joseph College Inc.
San Jose, Baggao, Cagayan
01.2013

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Taytay Elementary School
Taytay, Baggao, Cagayan
01.2009

Skills

  • Proven leadership abilities with strong team coordination skills
  • Strategic thinker with effective problem-solving capabilities
  • Adaptable and quick to learn in dynamic and fast-paced environments
  • Technologically proficient; comfortable with various computer systems and software
  • Strong written and verbal communication skills
  • Dedicated, dependable, and goal-oriented professional
  • Effective in multicultural and diverse workplace settings
  • Capable of managing multiple tasks and priorities efficiently
  • Demonstrates a solid work ethic with a focus on quality and results

References

Antonio, Calingo, Assistant General Manager, +63920 968 8493, +63 2 8883 0858, Wallem Philippines Shipping Inc.

Timeline

Assistant Documentation Supervisor

Wallem Philippines Shipping Inc.
09.2024 - Current

Documentation Staff

Wallem Philippines Shipping Inc.
06.2019 - 09.2024

Records Officer

O’care Diagnostic Medical Center
05.2018 - 04.2019

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Saint Joseph College Inc.

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Taytay Elementary School

Bachelor of Science - Computer Science

Cagayan State University

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Alma Remudaro