Alma Dolorico
Quezon City
Summary
To work with organization that values skill enhancement and knowledge growth, while aligning with objectives of company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica Philippines
01.2020 - 03.2025
- Assisting customers with complaints and questions
- Providing customers information about products and services.
- Managing tickets and updating customers about the status
- Taking orders, processing returns, helping customers understand the product, and answering questions about their concerns through Live Support Chat
Warehouse Personnel
GREAT DEALS E-COMMERCE CORP
09.2018 - 01.2019
- Receiving, scanning, Arranging and storing goods to prepare and load for dispatch
- Assisting customers with complaints and questions, providing customers information about products and services, taking orders, processing returns, helping customers understand the product, and answering questions about their reservations through chat
Education
Bachelor - Public Administration
Eulogio Amang Rodriguez Institute of Science and Technology
Manila01.2020
Secondary Education -
San Jose High School
Quezon City01.2014
Primary Education -
San Jose Elementary School
Quezon City01.2010
Skills
- Customer Service
- Proficient in using MS Office tools (Word, Excel, PowerPoint)
- Good Communication
- 50 WPM
- Able to work under pressure
- Active Listener
- Empathy Driven
Character References
Lloyd Lincoln Co
Alorica Philippines Supervisor
09194756176
Justine Rey Uy
COGNITIFINC.
Client Service lead/Quality
Management Representative
09954681794
Timeline
Customer Service Representative
Alorica Philippines
01.2020 - 03.2025
Warehouse Personnel
GREAT DEALS E-COMMERCE CORP
09.2018 - 01.2019
Secondary Education -
San Jose High School
Primary Education -
San Jose Elementary School
Bachelor - Public Administration
Eulogio Amang Rodriguez Institute of Science and Technology
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