ALMA ALMASCO
SUPERVISOR
Lipa City, Province Of Batangas,BTG
Summary
Results-driven Branch Supervisor with proven expertise in team management, customer service, and operational efficiency. Achievements include enhancing employee performance and streamlining processes to boost productivity.
Overview
13
13
years of professional experience
Work History
BRANCH SUPERVISOR
CREDITACCESS PHILIPPINES FINACING COMPANY
02.2020 - Current
- Supervised daily branch operations, ensuring compliance with company policies and regulatory standards.
- Managed customer relationships, resolving inquiries and complaints to maintain satisfaction levels.
- Led team training initiatives, enhancing employee performance and customer service skills.
- Managed customer relationships, resolving inquiries and complaints to uphold high satisfaction levels.
- Reviews and validates daily work output the branch related to cash handling, reports and documentation.
- Reviewed loan applications for completeness and accuracy.
SECRETARY/Accounting Supervisor
NEWSTAR SHOPPING MART INC
03.2013 - 10.2019
- Developed office procedures to enhance workflow efficiency and accuracy.
- Managed purchase orders and checked logistics reports to ensure timely processing.
- Developed office procedures that improved workflow efficiency and accuracy.
- Oversaw daily operational tasks, ensuring adherence to company policies and procedures.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Ensuring accurate cash balance reports and checking cashier accountability requires daily cash drawer reconciliation, strict segregation of duties, and systematic discrepancy tracking.
- Implemented inventory tracking system to streamline supply management and reduce costs.
- Executed daily cash drawer reconciliation to ensure accurate cash balance reports and cashier accountability.
Education
Bachelor of Science - Entrepreneurship
Global School For Technological Studies Inc
Catarman, Northern Samar, Philippines 04.2001 -
Skills
Client account management
Cash handling procedures
Financial reporting
Administrative operations
Office management
Team management
Staff supervision
Leadership development
Multitasking and organization
Organizational management
Adaptability and flexibility
Customer service
Timeline
BRANCH SUPERVISOR
CREDITACCESS PHILIPPINES FINACING COMPANY
02.2020 - Current
SECRETARY/Accounting Supervisor
NEWSTAR SHOPPING MART INC
03.2013 - 10.2019
Bachelor of Science - Entrepreneurship
Global School For Technological Studies Inc
04.2001 -