Alma Aliman
Dasmarinas City
Summary
A creative and innovative mentor with the ability to adapt to challenging situations and skillful in improvising solutions to unexpected problems and providing timely resolution. With about more than 14 years of experience in banking industry. Experienced banker with excellent analytical skills as well as devotion to customer service. Ensures consistent service delivery to maximize customers complaints and to give them world class service.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Metrobank-Muntinlupa City
01.2019 - Current
- Aligns the branch in the awareness, understanding, mitigation, monitoring and management of risks
- Responsible for the branch internal control implementations regarding transaction management and account related transactions
- Ensures consistent implementation of the Bank’s Policy
- Coaches and mentors Customer Representative Tellers and New Accounts Clerk through regular one-on-one sessions
- Contributes in building camaraderie and maintaining harmonious relationship among branch and agency personnel
- Identifies high potential CSR’s and endorses appointments and promotions
- Contributes in Banks Annual Target.
Management Trainee
Metrobank- Pasay City
06.2018 - 01.2019
- Participates in banking management training designed to provide on-the-job training in the daily operations to lead in the future
- Provides administrative support in the Bank.
CSR- New Accounts Clerk
Metrobank-Filinvest Corporate City Branch
07.2017 - 06.2018
- Process Account Opening within reasonable time
- Ensures that daily transactional requirements of customers are efficiently served
- Assist in maintaining good branch housekeeping
- Abides on branch internal control implementation regarding transaction management, account related transactions
- Offers products and services of the Bank and its subsidiaries.
Customer Service Representative - Teller
Metrobank- Muntinlupa-Lakefront
03.2011 - 01.2017
- Assist in New Accounts functions
- Ensures that daily transactional requirements of customers are efficiently served
- Assist in maintaining good branch housekeeping
- Abides on branch internal control implementation regarding transaction management, account related transactions
- Offers products and services of the Bank and its subsidiaries.
E-PLDT Customer Representative
PLDT- Makati City
07.2010 - 03.2011
- Attracts customer by answering product services, suggesting information about products
- Provide technical support to clients.
Loans Teller
Kauswagan Bank- Iloilo City
08.2009 - 05.2010
- Assist in New Accounts functions
- Ensures that daily transactional requirements of customers are efficiently served
- Assist in maintaining good branch housekeeping
- Abides on branch internal control implementation regarding transaction management, account related transactions
- Offers products and services of the Bank and its subsidiaries.
New Accounts Clerk
Kauswagan Bank- Iloilo City
06.2008 - 08.2009
- Process Account Opening within reasonable time
- Ensures that daily transactional requirements of customers are efficiently served
- Assist in maintaining good branch housekeeping
- Abides on branch internal control implementation regarding transaction management, account related transactions
- Offers products and services of the Bank and its subsidiaries.
Education
Bachelor of Science - Business Management
Central Philippine University
Jaro, Iloilo City03.2007
Skills
- Proven customer service ability
- Ability to multi-task and remain organized
- Articulate, Empathetic and Highly Effective in communications
- Ability to maintain confidential customer and bank information in a responsible and secure manner
- Scheduling, time management and deadline sensitivity
- Multitasking abilities and commitment to job accomplishment
- Confidentiality commitment and trustworthiness
- Coordination, training and leadership
- Problem-solving orientation and abilities
Websites
Computer Skills
excellent, excellent, excellent, excellent, excellent, excellent, excellent
Civil Status
Married
Personal Information
- Title: Assistant Manager
- Date of Birth: 02/15/85
References
- Lilian V. Landrito, Branch Manager, Metrobank Muntinlupa, 09189399151
- John Maico Bas, CSR Teller, Metrobank Muntinlupa, 09103882161
- Jasmin Agdigos, Senior Assistant Manager, 09189590375
Timeline
Assistant Manager
Metrobank-Muntinlupa City
01.2019 - Current
Management Trainee
Metrobank- Pasay City
06.2018 - 01.2019
CSR- New Accounts Clerk
Metrobank-Filinvest Corporate City Branch
07.2017 - 06.2018
Customer Service Representative - Teller
Metrobank- Muntinlupa-Lakefront
03.2011 - 01.2017
E-PLDT Customer Representative
PLDT- Makati City
07.2010 - 03.2011
Loans Teller
Kauswagan Bank- Iloilo City
08.2009 - 05.2010
New Accounts Clerk
Kauswagan Bank- Iloilo City
06.2008 - 08.2009
Bachelor of Science - Business Management
Central Philippine University
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