Shopify
ALLYZZA JHOY MAGPANTAY
Shopify VA And Customer Support Expert
Manila
Summary
Experienced customer service professional with 7 years of expertise across email, chat, social media, and phone support. Skilled in issue resolution, brand representation, and sales generation through upselling. Recognized for strong communication skills, customer-centric approach, and dedication to enhancing satisfaction while contributing to company success.
Overview
6
6
years of professional experience
Work History
Customer Support
AQUA Hair Extensions
01.2023 - 07.2025
- Respond to emails, live chats, and inquiries from customers and distributors while doing workload distribution for the customer support team, optimizing resource allocation and minimizing response times.
- Managed approximately 150-250 dropships and stock orders submitted by distributors via Shopify, ensuring accurate and efficient order fulfillment.
- Handle and process phone orders from direct customers, ensuring all order details are accurately captured.
- Create and manage tasks and projects in Asana, ensuring that deadlines are met and workflows are properly tracked.
- Respond to customer inquiries on social media platforms (Instagram and Facebook), providing excellent service and resolving issues as needed.
- Coordinated with warehouse teams on order modifications, collaborated with management on customer insights and complaint, and created Standard Operating Procedures (SOPs) to streamline processes.
Sales Associate
Ava's Flowers
09.2022 - 07.2023
- Handled 20–30 customer calls daily, delivering high-quality service by addressing concerns, building rapport, and strengthening customer relationships.
- Increased sales by 10% by actively engaging with customers, identifying needs, and recommending tailored floral arrangements for various occasions.
- Prepared accurate sales reports and maintained detailed records of transactions and customer interactions.
- Consistently achieved monthly sales targets by applying effective sales strategies and leveraging strong product knowledge.
Customer Support and Sales
T Mobile
05.2019 - 05.2022
- Handled a large volume of incoming calls while upholding high-quality standards and following established protocols.
- Phone service upgrades and sales, identify upselling or cross-selling opportunities to customers based on their needs.
- Billing and Account Management, handle customer billing inquiries.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
Accountancy, Business, and Management
PHINMA - St. Jude College
Bachelor of Science - Accountancy
Universidad De Manila
High School Diploma -
Ramon Magsaysay High School
Skills
Software
Hubspot
Ring Central
Zendesk
Gorgias
Microsoft Tools
CRM
Amazon
Google Sheets
Timeline
Customer Support
AQUA Hair Extensions
01.2023 - 07.2025
Sales Associate
Ava's Flowers
09.2022 - 07.2023
Customer Support and Sales
T Mobile
05.2019 - 05.2022
High School Diploma -
Ramon Magsaysay High School
Accountancy, Business, and Management
PHINMA - St. Jude College
Bachelor of Science - Accountancy
Universidad De Manila
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