Shopify
ALLYZZA JHOY MAGPANTAY
Customer Support Expert
Manila
Summary
Customer-focused support professional with 6 years of experience providing exceptional service across email, live chat, social media, and phone, while also driving sales and upselling. Skilled in resolving issues quickly, maintaining a positive brand image, and identifying sales opportunities. Strong communicator with a passion for delivering seamless customer experiences and contributing to company growth. Ready to bring my expertise and enthusiasm to a dynamic customer support team.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Support
AQUA Hair Extensions
01.2023 - 01.2025
- Respond to emails, live chats, and inquiries from customers and distributors while doing workload distribution for the customer support team, optimizing resource allocation and minimizing response times.
- Managed approximately 150-250 dropships and stock orders submitted by distributors via Shopify, ensuring accurate and efficient order fulfillment.
- Handle and process phone orders from direct customers, ensuring all order details are accurately captured.
- Create and manage tasks and projects in Asana, ensuring that deadlines are met and workflows are properly tracked.
- Respond to customer inquiries on social media platforms (Instagram and Facebook), providing excellent service and resolving issues as needed.
Sales Associate
Ava's Flowers
09.2022 - 07.2023
- Provide high-quality customer service by addressing any concerns.
- Sales Generation, I actively engage with customers to identify their needs and recommend suitable products or services.
- Sales Reporting, Maintain accurate records of sales transactions, and other relevant information.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Support and Sales
T Mobile
05.2019 - 05.2022
- Handled a large volume of incoming calls while upholding high-quality standards and following established protocols.
- Phone service upgrades and sales, identify upselling or cross-selling opportunities to customers based on their needs.
- Billing and Account Management, handle customer billing inquiries.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
Bachelor of Science - Accountancy
Universidad De Manila
06.2018 - 04.2019
Accountancy, Business, and Management
PHINMA - St. Jude College
06.2016 - 04.2018
High School Diploma -
Ramon Magsaysay High School
06.2012 - 04.2016
Skills
- Shopify Dropshipping
- Data Entry and Admin Task
- Basic Troubleshooting
- Sales and Upselling
- Cash Handling and POS Systems
- Live Chat and Social Media Support
- Project Management
- Order Processing and Inventory
Software
Hubspot
Ring Central
Zendesk
Gorgias
Microsoft Tools
CRM
Amazon
Timeline
Customer Support
AQUA Hair Extensions
01.2023 - 01.2025
Sales Associate
Ava's Flowers
09.2022 - 07.2023
Customer Support and Sales
T Mobile
05.2019 - 05.2022
Bachelor of Science - Accountancy
Universidad De Manila
06.2018 - 04.2019
Accountancy, Business, and Management
PHINMA - St. Jude College
06.2016 - 04.2018
High School Diploma -
Ramon Magsaysay High School
06.2012 - 04.2016
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