Adobe Photoshop
Allyzon Kaye Lavarias
Customer Experience Executive
Zambales
Summary
Dynamic Customer Experience Executive with a proven track record at ProbeGroup Philippines Inc. Skilled in complaint handling and effective communication, I enhanced customer satisfaction through innovative problem-solving and established a feedback system for continuous improvement. My adaptability and strong brand representation fostered loyalty and repeat business.
Personable and proactive individual with passion for enhancing customer satisfaction and building lasting relationships. Understanding of customer service principles and adept at communication and problem-solving. Committed to creating positive experiences and driving customer loyalty.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Experience Executive
ProbeGroup Philippines Inc.
Eastwood, Quezon City
01.2022 - Current
- Built customer confidence by actively listening to concerns and giving resolutions.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Established a customer feedback system, allowing for continuous improvement in service delivery.
Customer Service Representative
Iqor Philippines
Davao
11.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Mass Communication
University of Baguio
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Customer feedback analysis
Complaint handling
Brand representation
Customer service
Effective communication
Adaptability and flexibility
Sales targeting
Problem-solving abilities
Software
Microsoft Office
Canva
Timeline
Customer Experience Executive
ProbeGroup Philippines Inc.
01.2022 - Current
Customer Service Representative
Iqor Philippines
11.2019 - 01.2021
Bachelor of Arts - Mass Communication
University of Baguio
04.2001 -
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