Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

ALLYZA MAE HERNANDEZ

Human Resource
Bacoor

Summary

HR Specialist with 8 years of experience in Customer Service, primarily dealing with complex issues requiring vast and in depth knowledge in problem solving resolution. Proven ability to assess and manage complex impediment, viewed as a strong troubleshooter. Successful in intense and demanding environment, providing decisive team environment. I am also a highly skilled and result oriented professional with solid academic preparation acquired from earning units for Master in Management in Operations.

Recognized HR professional with robust background in employee relations and HR services. Adept at navigating complex HR systems, streamlining processes, and ensuring compliance with company policies. Focused on collaboration and achieving results with flexibility to adapt to changing needs. Skilled in conflict resolution and benefits management, valued for reliability and team support.

Overview

11
years of professional experience

Work History

JP Morgan Chase & Co.

HR Service Specialist
03.2023 - Current

Job overview

  • Empowered to resolve employee inquiries accurately and effectively
  • Respond accurately using HR tools
  • Follow all established processes, policies, company guidelines and regulations
  • Complete HR-related transactions/ activities adhering to company standards
  • Review payroll and discuss policy for US based employees from rankin-files to executive directors
  • Create and resolve necessary cases related to payroll, policy and employee relations
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

JP Morgan Chase & Co.

Account Specialist I and II
01.2018 - 03.2023

Job overview

  • Corresponds to Customers concern through inbound calls regarding transactions on their accounts such as payments, loans, charges, fees, rates and rewards
  • Establish contact with client to assess individual circumstances through probing questions and recommend viable solutions that will best address clients needs
  • Handling complex and escalated issues with clients online banking
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.

Convergys

Resolution Specialist
01.2014 - 12.2017

Job overview

  • Mediating and solving client issue
  • Investigate and gather all relevant information to resolve client query
  • Monitor all order associate issue and recommend solution
  • Assist frontline specialist off the phone by providing relevant information
  • Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.

Education

NOTRE DAME OF MIDSAYAP COLLEGE

BACHELOR OF SCIENCE from BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT
01.2014

University Overview

Skills

  • Strong organisational and time management skills
  • Skilled collaborator
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Manage conflicting ideas and priorities
  • Benefits Administration
  • HR policies knowledge
  • Employee Engagement
  • Employment law compliance

Languages

English
Filipino

Timeline

HR Service Specialist
JP Morgan Chase & Co.
03.2023 - Current
Account Specialist I and II
JP Morgan Chase & Co.
01.2018 - 03.2023
Resolution Specialist
Convergys
01.2014 - 12.2017
NOTRE DAME OF MIDSAYAP COLLEGE
BACHELOR OF SCIENCE from BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT
ALLYZA MAE HERNANDEZHuman Resource