Allyssa Mae Cruz
IT Supervisor
Obando, Province Of Bulacan
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
IT Supervisor
Alfamart Trading Philippines, Inc
03.2024 - Current
- Ensures quality service support for all the internal clients, such as Stores, Branch Back Offices and Warehouses.
- Prioritize and resolve day to day system issues/ problems and clients requests according to standard processes
- Providing assistance to the infra team in developing contingency plans in case of network failure. Assist the infra/InfoSec team during IT security regular audit.
- Coordinates with vendors, reported issues that are related to IT units under warranty/contract support.
- Provides support in the management of data entry, troubleshooting and data preparation (data standardization and analysis.)
- Performs 24x7 monitoring.
- Performs end of day tasks.
- Audit and review reports to ensure full cycle, data integrity and completeness of the EOD tasks.
- Determining system reload and backup procedures for database and critical applications.
- Branch Helpdesk Management and Monitoring.
- Manage the report running schedule and process.
- Generate and prepare data reports when and whenever required for management and service level compliance.
IT Assistant
Alfamart Trading Philippines, Inc
07.2021 - 03.2024
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Provide level 1 support to warehouse operations in regards to in-house application designed for replenishing items to stores and inventory management
- Verifying data using SQL and generate reports periodically based on data acquired, and alter some data in Oracle SQL and Microsoft SQL for troubleshooting or requests
- Reviewing and downloading the CCTV footage request
IT Intern
ITMS-Philippine National Police
01.2020 - 04.2020
- Provide technical assistance to staff and customers on hardware and software-related issues
- Install, configure, and troubleshoot computer systems, hardware, and software
- Monitor system performance and troubleshoot any issues
- Research and recommend solutions for technical problems
Education
Bachelor of Science - Bachelor of Science in Information Technology
Bulacan State University
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Hardware maintenance
Network Administration
IT Asset Management
Application support
Technical Troubleshooting
Team Collaboration
Teamwork and Collaboration
Problem-Solving
Multitasking
Project Coordination
Certification
AppSheet Training Workshop
Timeline
IT Supervisor
Alfamart Trading Philippines, Inc
03.2024 - Current
AppSheet Training Workshop
11-2023
Google Workspace Training
04-2023
Sophos XGS Firewall Training
06-2022
IT Assistant
Alfamart Trading Philippines, Inc
07.2021 - 03.2024
IT Intern
ITMS-Philippine National Police
01.2020 - 04.2020
Bachelor of Science - Bachelor of Science in Information Technology
Bulacan State University
04.2001 -
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