ALLYSSA MAE Abdul
Blk 17 7th Street GHQ Village Brgy. Katuparan Tguig City
Summary
To enhance my educational and professional skills that will allow me to help the company to achieve the goal and give with the chance to meet and go beyond assign goals. Also, to maintain customer satisfaction and improve customer experience through my problem solving skills, product knowledge and customer experience.
Overview
7
7
years of professional experience
Work History
Customer Solution Officer
CITI
08.2022 - Current
- Provide excellent customer service to the client.
- Resolving difficult financial problems
- Helping the clients to file a disputes on their transactions
- gives accurate resolution and satisfaction to the customers.
- Listening to the customers complaints and issue.
- Assisting clients on their online banking issues.
- Doing multitasking while resolving customer’s concern.
Customer Service Representative
Telus International Philippines
06.2021 - 01.2025
- Subject Matter Expert (SME)
- Care Resolution Manager
- Assist agents to ensure the resolution is correct to avoid fail and dissatisfaction of the customers.
- Provide best examples to colleagues.
- Listening to customer’s concerns to handling complaints and returns.
- Provides accurate details to the clients.
- Reviewing customer’s transaction
Customer Service Representative
Teleperformance AURA
09.2020 - 03.2021
- Provide best customer service to customers.
- Help customers to identify the quality of products.
- Upselling to help the business to achieve the goal.
- Reviewing customers accounts and transactions while resolving issues.
- Helping customer’s on how to troubleshoot their device.
Service Crew
292 - McDonald’s Market Market (Ketmar Fastfood Co
04.2018 - 09.2020
- Maintained positive attitude and resolved customer complaints promptly and professionally.
- Took initiative to find extra task when scheduled duties were completed.
- Handled cash and credit card transactions quickly and accurately.
- Serve customers food or orders.
- Cleaning the store and maintaining the hygiene within the area.
- Cooking some food like fries and hashbrowns
- Hosting in some events like birthday.
Education
Bachelor of Science - Business Administration And Management
Taguig City University
General Santos Ave, Taguig City, 1632 Metro Manila08-2022
High School Diploma -
President Diosdado Macapagal High School
8th GHQ Vill. Brgy. Katuparan Taguig City 03-2018
High School Diploma -
Kapt. Eddie T. Reyes Memorial Elementary School
Phase 2 Pinagsama Village, Taguig City 03-2012
Skills
- Communication Skills
- Problem Solving Skills
- Time Management
- Flexible
- Fast Learner
- Perseverance
- Ability to do Multi Task
- Active Listener
- Ability to work and cope under pressure
- Ability to prioritize task
- keen to detail person
Timeline
Customer Solution Officer
CITI
08.2022 - Current
Customer Service Representative
Telus International Philippines
06.2021 - 01.2025
Customer Service Representative
Teleperformance AURA
09.2020 - 03.2021
Service Crew
292 - McDonald’s Market Market (Ketmar Fastfood Co
04.2018 - 09.2020
Bachelor of Science - Business Administration And Management
Taguig City University
High School Diploma -
President Diosdado Macapagal High School
High School Diploma -
Kapt. Eddie T. Reyes Memorial Elementary School
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