Allyson Jade Malixi
Data Processing Analyst
Taguig, Metro Manila
Summary
Accomplished Data Processing Analyst with a proven track record at Bolton International, enhancing data governance and processing efficiency. Expert in Advanced Excel and adept at customer service, I've spearheaded initiatives that significantly improved data validation and security, resulting in a measurable uptick in departmental productivity.
Overview
8
8
years of professional experience
Work History
Data Processing Analyst
Support Ninja
04.2023 - Current
- Verified data checking for compliance, error and repeat data.
- Securely filed document master digital files for backup and future verification.
- Reconciled discrepancies between different data sources by conducting thorough investigations and resolving issues promptly when required.
- Implemented continuous improvement initiatives in the data processing department, resulting in measurable efficiency gains over time.
- Collecting and gathering data reports.
- Booking online reservations.
Data Processing Analyst
Bolton International
08.2020 - 04.2023
- Verified data checking for compliance, error and repeat data.
- Securely filed document master digital files for backup and future verification.
- Reconciled discrepancies between different data sources by conducting thorough investigations and resolving issues promptly when required.
- Implemented continuous improvement initiatives in the data processing department, resulting in measurable efficiency gains over time.
- Trained team members on best practices for data processing, improving overall productivity and efficiency within the department.
Team of Experts
Alorica Teleservices
03.2018 - 07.2020
- Supported customers by managing 150 calls per day efficiently while maintaining professionalism and upbeat tone.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
Harte Hanks
03.2016 - 02.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Human Resources Management And Development
St Domini College of Asia
Bacoor, Province Of Cavite, Philippines 04.2001 -
Skills
Machine Learning
Advanced Excel
Data Governance
Data Security
Data Processing
Data Validation
Customer Service
Timeline
Data Processing Analyst
Support Ninja
04.2023 - Current
Data Processing Analyst
Bolton International
08.2020 - 04.2023
Team of Experts
Alorica Teleservices
03.2018 - 07.2020
Technical Support Representative
Harte Hanks
03.2016 - 02.2017
Bachelor of Science - Human Resources Management And Development
St Domini College of Asia
04.2001 -