AllysonGrace F. Bancoro
Padre Garcia
Summary
Dedicated to delivering exceptional customer service and ensuring complete customer satisfaction in a reputable company. Skilled in effective communication and adaptability, with valuable international work experience.
Overview
9
9
years of professional experience
Work History
Teller Coordinator / Customer Service Assistant
CUSTOMER FRONTLINE SOLUTION INC.
04.2017 - 12.2020
- Company Overview: PLDT
- Greet customers entering into organization
- Handling all the cash transactions
- Receive payment by cash, cheques, credit card, etc
- Checking daily cash accounts
- Guiding and solving queries of customer
- Providing training and assistance to new joined cashier
- Maintaining monthly, weekly and daily report of transactions
- PLDT
Cashier
PLDT
01.2014 - 03.2017
- Company Overview: SAN JOSE BATANGAS
- Responsible for clerical tasks such as typing, and filing of documents
- Sort and file deposit slips and checks
- Enter customers' transactions into computers in order to record transactions and issue computer generated receipts
- Answer any questions for the customer or refer them to someone who can help answer phones
- SAN JOSE BATANGAS
Customer Service Assistant
SM Supermarket
11.2013 - 04.2014
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
Cashier
SM Hypermarket
04.2012 - 10.2013
- Processing customer payments. Scanning items, accepting cash, credit/debit and other form of payments.
- Providing customer service.
- Maintaining a clean and organized checkout area.
- Handling cash and balancing the cash drawer.
- Following store policies and procedures.
Education
Bachelor of Science - Information Technology
STI COLLEGE
Lipa City, Batangas 06.2008 - 4 2012
Secondary - undefined
Holy Trinity School
Padre Garcia, Batangas 06.2004 - 3 2008
Skills
Self-motivated
Hardworking
Team player
Leadership abilities
Customer service skills
Effective communication
Personal Information
- Place of Birth: Batangas City
- Height: 5'3
- Weight: 110 lbs.
- Date of Birth: 01/26/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Seminars Trainings Attended
Flight Attendant Training Program, PPTC-MILCOM, 3rd Floor Broadlands Place, #3 MIA Road Cor. P. Mayuga St., Tambo, Paranaque City, Metro Manila, 11/21/16 - 12/09/16, Introduction to Aviation Industry, Safety and Emergency Procedures, Survival Swimming, Fire Fighting & Emergency Crash Landing - Water Ditching & Land, Practiced Good Grooming and Personal Appearance, Speech Enhancement, Aircraft & Aviation Familiarization, Airlines Catering and Food Preparation (Served to different passenger needs), Galley and Equipment Familiarization, Teamwork, Coordination, Communicate Effectively and Understand Personal Duties and others Crew's Duties, Customer Service and Passenger Handling, First Aid Training (CPR and Heimlich Maneuver), Pre-Flight Preparation
Timeline
Teller Coordinator / Customer Service Assistant
CUSTOMER FRONTLINE SOLUTION INC.
04.2017 - 12.2020
Cashier
PLDT
01.2014 - 03.2017
Customer Service Assistant
SM Supermarket
11.2013 - 04.2014
Cashier
SM Hypermarket
04.2012 - 10.2013
Bachelor of Science - Information Technology
STI COLLEGE
06.2008 - 4 2012
Secondary - undefined
Holy Trinity School
06.2004 - 3 2008