Summary
Overview
Work History
Education
Skills
Personal Information
Seminars Trainings Attended
Timeline
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AllysonGrace F. Bancoro

AllysonGrace F. Bancoro

Padre Garcia

Summary

Dedicated to delivering exceptional customer service and ensuring complete customer satisfaction in a reputable company. Skilled in effective communication and adaptability, with valuable international work experience.

Overview

9
9
years of professional experience

Work History

Teller Coordinator / Customer Service Assistant

CUSTOMER FRONTLINE SOLUTION INC.
04.2017 - 12.2020
  • Company Overview: PLDT
  • Greet customers entering into organization
  • Handling all the cash transactions
  • Receive payment by cash, cheques, credit card, etc
  • Checking daily cash accounts
  • Guiding and solving queries of customer
  • Providing training and assistance to new joined cashier
  • Maintaining monthly, weekly and daily report of transactions
  • PLDT

Cashier

PLDT
01.2014 - 03.2017
  • Company Overview: SAN JOSE BATANGAS
  • Responsible for clerical tasks such as typing, and filing of documents
  • Sort and file deposit slips and checks
  • Enter customers' transactions into computers in order to record transactions and issue computer generated receipts
  • Answer any questions for the customer or refer them to someone who can help answer phones
  • SAN JOSE BATANGAS

Customer Service Assistant

SM Supermarket
11.2013 - 04.2014
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Answered customer questions about product availability and shipment times.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Assisted customers with product selection, providing detailed information on features and benefits.

Cashier

SM Hypermarket
04.2012 - 10.2013
  • Processing customer payments. Scanning items, accepting cash, credit/debit and other form of payments.
  • Providing customer service.
  • Maintaining a clean and organized checkout area.
  • Handling cash and balancing the cash drawer.
  • Following store policies and procedures.

Education

Bachelor of Science - Information Technology

STI COLLEGE
Lipa City, Batangas
06.2008 - 4 2012

Secondary - undefined

Holy Trinity School
Padre Garcia, Batangas
06.2004 - 3 2008

Skills

Self-motivated

Personal Information

  • Place of Birth: Batangas City
  • Height: 5'3
  • Weight: 110 lbs.
  • Date of Birth: 01/26/92
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Married

Seminars Trainings Attended

Flight Attendant Training Program, PPTC-MILCOM, 3rd Floor Broadlands Place, #3 MIA Road Cor. P. Mayuga St., Tambo, Paranaque City, Metro Manila, 11/21/16 - 12/09/16, Introduction to Aviation Industry, Safety and Emergency Procedures, Survival Swimming, Fire Fighting & Emergency Crash Landing - Water Ditching & Land, Practiced Good Grooming and Personal Appearance, Speech Enhancement, Aircraft & Aviation Familiarization, Airlines Catering and Food Preparation (Served to different passenger needs), Galley and Equipment Familiarization, Teamwork, Coordination, Communicate Effectively and Understand Personal Duties and others Crew's Duties, Customer Service and Passenger Handling, First Aid Training (CPR and Heimlich Maneuver), Pre-Flight Preparation

Timeline

Teller Coordinator / Customer Service Assistant

CUSTOMER FRONTLINE SOLUTION INC.
04.2017 - 12.2020

Cashier

PLDT
01.2014 - 03.2017

Customer Service Assistant

SM Supermarket
11.2013 - 04.2014

Cashier

SM Hypermarket
04.2012 - 10.2013

Bachelor of Science - Information Technology

STI COLLEGE
06.2008 - 4 2012

Secondary - undefined

Holy Trinity School
06.2004 - 3 2008

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AllysonGrace F. Bancoro