Allysia Mae Justo
Angeles City
Summary
Detail-oriented and responsible aspiring finance professional with knowledge of basic accounting, financial reporting, data analysis, and record management. Equipped with computer skills and familiarity with Microsoft Excel and Google Sheets. Possesses strong communication, time management, and analytical skills.
Overview
9
9
years of professional experience
Work History
Call Center Agent -Emergency Dispatcher ,Associate Trans-Processing
SUTHERLAND
02.2022 - Current
- Monitor [number] alarm events daily and initiate verification calls for active fire alarm signals.
- Coordinate with property owners, site contacts, and emergency responders to confirm alarm activations quickly.
- Document alarm incidents accurately and maintain detailed records for timely follow-up and reporting.
- Update customer information promptly to support accurate response handling during emergency calls.
- Review invoices, process adjustments, and resolve billing discrepancies with internal teams.
- Manage multiple time-sensitive cases while maintaining accuracy, professionalism, and clear communication under pressure.
Call Center Agent -Junior Agent
Expert Shared Services
07.2017 - 01.2020
- Processed customer orders accurately while updating account details and maintaining clear records of each interaction.
- Addressed billing concerns by explaining charges, clarifying account activity, and helping customers understand their statements.
- Handled technical inquiries by gathering details, troubleshooting basic issues, and escalating unresolved problems promptly.
- Identified customer needs and recommended suitable products or services to support sales goals.
- Collaborated with team members while maintaining professionalism, empathy, and compliance with company policies.
Education
Bachelor of Secondary Education - Bachelor of Secondary Education Major in English
Bataan Peninsula State University
Dinalupihan Campus06-2017
Skills
- Computer literate
- Proficient in using Microsoft Office: Excel, Word, PowerPoint,Google Workspace, Gmail, Zoom, Microsoft Teams Outlook,Slack,Zendesk,Mastermind Business,Cx One Copanet etc
- Knowledgeable in using Customer Relationship Management (CRM) & Enterprise Systems: Salesforce, HubSpot, Zoho, SAP, and Oracle for sales, marketing, and enterprise resource planning
- Data skills: Data entry, data analysis, database management
- Data entry and record keeping – Recording and organizing financial transactions
- Financial analysis – Analyzing financial data, expenses, and performance
- Good interpersonal , written and communication skills
- Dedicated worker with strong work ethic and efficient time management
- Good character and moral values
Timeline
Call Center Agent -Emergency Dispatcher ,Associate Trans-Processing
SUTHERLAND
02.2022 - Current
Call Center Agent -Junior Agent
Expert Shared Services
07.2017 - 01.2020
Bachelor of Secondary Education - Bachelor of Secondary Education Major in English
Bataan Peninsula State University