Allysa Norrine Acedo
Davao City,Philippines
Summary
Dedicated professional with extensive expertise in Medicare Part A and CMS compliance standards, ensuring strict adherence to HIPAA regulations. Demonstrates proficiency in ICD-10 and HCPCS coding systems, contributing to high data accuracy and reduced claim rejection rates. Skilled in clear communication with providers, patients, and insurance representatives, facilitating seamless coordination. Committed to maintaining patient confidentiality while striving for excellence in medical coding and compliance.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Client Service Support Associate
Northeast Solutions Inc.
Davao City
08.2024 - I currently work here
- Manage account receivables and deductions in Medicare Billing
- Managed pre-billing process for Medicare claims
- Resolved and managed complex client claims effectively
- Monitored calendar for billable visits and PS&R
Intake Auditor
Newind Resources Corp.
Davao City, Philippines
09.2019 - 08.2024
- Monitored the effectiveness of implemented quality improvements through follow-up audits and assessments.
- Analysed audit findings, presented detailed reports to management, and recommended actionable solutions for quality enhancement.
- Reviewed customer feedback to identify quality improvement opportunities and enhance satisfaction.
Sales and Customer Service Representative
IQOR Davao
Davao City
04.2019 - 06.2019
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Addressed customer queries to provide information regarding product specifications and uses.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
Secondary Education -
Davao City National High School
01-2015
Elementary Education -
Sta. Ana Central Elementary School
01-2011
Bachelor of Secondary Education - Major in English
Holy Cross of Davao College
01-2019
Skills
- Medicare Guidelines: Deep knowledge of Medicare Part A and CMS compliance standards
- Medical Coding: Proficiency in ICD-10, and HCPCS coding systems
- Data Accuracy: High attention to detail for clean claim submissions and reducing rejection rates
- HIPAA Compliance: Strict adherence to patient data privacy and confidentiality laws
- Communication: Clear coordination with providers, patients, and insurance representatives
Languages
English
Filipino
Visayan
Personal Information
- Height: 4'11"
- Weight: 55 kg
- Citizenship: Filipino
References
Charmelyn Eliseo
Team Leader
0908-454-4741
Training
- Gender and Development and Child Protection Policy, 2018-01-18, 13:00-17:00, Sedes Sapientiae Auditorium
- Educational Tools to Facilitate 21st Century Learners, 2018-03-16, 14:00-17:00, Sedes Sapientiae Auditorium
Timeline
Client Service Support Associate
Northeast Solutions Inc.
08.2024 - I currently work here
Intake Auditor
Newind Resources Corp.
09.2019 - 08.2024
Sales and Customer Service Representative
IQOR Davao
04.2019 - 06.2019
Secondary Education -
Davao City National High School
Elementary Education -
Sta. Ana Central Elementary School
Bachelor of Secondary Education - Major in English
Holy Cross of Davao College