Customer-focused professional with expertise in conflict resolution and communication. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates seamlessly within teams, adapting to evolving needs while driving results through efficient and empathetic service.
Work History
Customer Service Representative
8 Months
Teleperformance | 02.2026 - 10.2026
Handled inbound calls and resolved customer inquiries using CRM and knowledge base tools.
Assisted customers with account updates, billing questions, and service troubleshooting.
Documented interactions accurately in ticketing systems for consistent follow-up and case tracking.
Escalated complex issues to appropriate teams while maintaining professional customer communication.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Investigated and resolved customer inquiries and complaints quickly.
Service Crew Member
1 Year 3 Months
Jollibee Foods Corporation | 08.2024 - 11.2025
Delivered fast, courteous customer service while taking orders and addressing guest inquiries.
Processed cashier transactions, balanced payments, and maintained order accuracy during rush periods.
Assembled meals promptly, ensuring correct portions and consistent product presentation.
Prepared menu items accurately, following Jollibee food safety and quality standards.
Restocked service areas and monitored inventory to support uninterrupted daily operations.
Adapted quickly to shifting tasks, supporting drive-thru, dine-in, and takeout service.
Enhanced customer satisfaction by providing efficient and friendly service.
Education
High School Diploma
SDO Navotas | Navotas, Metro Manila, Philippines | 05.2024