Allysa Joy Pachica
Quality Assurance Specialist
Napico, Manggahan, Pasig City
Summary
Self-motivated Quality Assurance Analyst with 4 years experience of extensive monitoring and maintained a high level of professionalism, patience and efficiency to minimized customer dissatisfaction and increase customer loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Quality Assurance Analyst
Inspiro Relia (UNIQLO)
11.2020 - Current
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Participated in requirements and used case reviews.
- Reported progress, metrics and results to clients during Business Review
Adhoc Learning Specialist
Inspiro (1800Flowers.com)
01.2018 - 01.2020
- Trained those who are aspired to be an excellent Customer Service Representative to provide good service to our clients.
- Monitored progress of agents and adjusted instructional strategies to meet specific needs more efficiently.
Adhoc Quality Assurance Specialist
Inspiro Relia (1800Flowers)
01.2017 - 01.2020
- Analyzed quality and performance data to support operational decision-making.
Customer Service Representative
Inspiro Relia (1800Flowers)
01.2016 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Art in Mass Communication Major in Broadcasting -
Institute of Creative Computer Technology
01.2015 - Current
High School Diploma -
St.Anthony High School
Barbaza, Antique 04.2001 -
Skills
Proficiency in Microsoft Windows and Microsoft Office, particularly Microsoft Excelundefined
Accomplishments
- Achieved Top Quality Assurance Specialist by completing my task with accuracy and efficiency. (2018)
- Top Agent (Customer Service Representative) 2017
Timeline
Quality Assurance Analyst
Inspiro Relia (UNIQLO)
11.2020 - Current
Adhoc Learning Specialist
Inspiro (1800Flowers.com)
01.2018 - 01.2020
Adhoc Quality Assurance Specialist
Inspiro Relia (1800Flowers)
01.2017 - 01.2020
Customer Service Representative
Inspiro Relia (1800Flowers)
01.2016 - 01.2020
Bachelor of Art in Mass Communication Major in Broadcasting -
Institute of Creative Computer Technology
01.2015 - Current
High School Diploma -
St.Anthony High School
04.2001 -
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