Allysa Manguera

• Responsible for communicating and directing staff members in a clear and concise manner as well as training front office receptionist to ensure hotel policies are practiced work closely with all departments including, housekeeping, reservation and guest services keeping the lines of communication open and healthy to ensure hotel operations are running efficiently

• Maintain operating supplies to ensure front office has proper supplies for daily operation and take actual inventory for monthly and reorder purposes. • Resolve guest problems and complaints.

• Proper scheduling of staff on their respective trainings.

• Maintained clean and orderly reception area to impress and welcome visitors.

• Handled complaints and concerns of customers.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

• Collaborated effectively with customers and staff to maintain smooth-running hotel operations.

Offered outstanding hospitality, aiding positive customer experiences and loyalty.

▪︎ Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely

communication.

• Coordinates and performs guests arrival, departure and cashiering tasks in accordance of Forbes Standards.

• Perform other duties as assigned.

Having able to work under pressure and adapt to any position that my higher up would tell me to go.

• Learned how to do in-room check in and in-room check out.

• Assisted VIP guest from arrival to departure.

• Monitor the transportation of VIP guests.

• Able to escort the guests in Forbes Standards.

• To assist guests regarding hotel facilities in an informative and helpful way.

• Having able to relate and communicate well to the guests.

• Handling guest's concerns in a well-mannered attitude.