Allyn Joyce Reinoso
Registered Nurse | Virtual Assistant
Quezon City
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers. Also, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Virtual Customer Service Representative
Sinalite, Inc.
Ontario
07.2022 - Current
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Conducted customer service training sessions for new team members.
- Developed customer service processes to improve customer satisfaction.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Helped customers navigate website to order products online for added convenience and access to larger inventory.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Experience Support
REPP Sports (RAZE Energy)
Florida
03.2021 - 06.2022
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Experienced to use tools such as Zendesk, Slack, Woocommerce, CIN7, Refersion, G-Suite, Microsoft Office
Customer Service Associate - Intake
Hinduja Global Solutions
Quezon City
05.2019 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
Operating Room Registered Nurse
Dr. Jesus Delgado Memorial Hospital
Quezon City
10.2018 - 02.2019
- Provided direct support to surgical team during procedures.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Performed pre-operative assessments to prepare patients for surgery.
- Monitored patients' vital signs and administered medications per physician orders or good practices.
- Provided instruction to patients and family members before and after surgical procedures.
- Prepped operating rooms to comply with environmental asepsis standards.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Sanitized, selected and organizing instruments, equipment and supplies according to surgeon preferences.
- Monitored patients during recovery and provided post-operative care.
Child Care Nurse
Transcom Worldwide Phils, Inc.
Mandaluyong City
08.2015 - 10.2018
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Met with parents about daily activities, positive developments, and issues.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Education
Bachelor of Science - Nursing
Trinity University of Asia
E. Rodriguez Avenue, Quezon City, Philippines 06.2010 - 03.2011
Bachelor of Science - Nursing
Southeast Asian College, Inc.
6 N. Ramirez Street, E. Rodriguez, Quezon City 04.2011 - 03.2015
Skills
Interaction documentation
undefinedTimeline
Virtual Customer Service Representative
Sinalite, Inc.
07.2022 - Current
Customer Experience Support
REPP Sports (RAZE Energy)
03.2021 - 06.2022
Customer Service Associate - Intake
Hinduja Global Solutions
05.2019 - 01.2020
Operating Room Registered Nurse
Dr. Jesus Delgado Memorial Hospital
10.2018 - 02.2019
Child Care Nurse
Transcom Worldwide Phils, Inc.
08.2015 - 10.2018
Bachelor of Science - Nursing
Southeast Asian College, Inc.
04.2011 - 03.2015
Bachelor of Science - Nursing
Trinity University of Asia
06.2010 - 03.2011
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