Alliena-Mae Balaoro
Daraga, Albay,Philippines, Region V
Summary
Motivated individual demonstrating strengths in communication and problem-solving. Adapts to varied environments through a commitment to customer satisfaction and collaborative teamwork. Eager to contribute positively to educational or customer service settings.
Overview
7
7
years of professional experience
Work History
Tutor
DEPED AND DSWD PARTNERSHIP
Daraga
05.2025 - 06.2025
- Tutored students in one-to-one and small group sessions to progress learning.
- Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.
- Assisted students of all skill levels in core subjects, including maths and English.
- Individualised instruction and tutoring to match student knowledge and skills.
- Utilised technology in tutoring sessions to diversify and enhance learning.
- Adapted classes to meet requirements of special needs children.
- Issued detailed course outline information before commencement to inform students about topics of study.
Sales Agent
Globe Telecom
Legaspi, Philippines
04.2018 - 05.2020
- Customer service: Skilled in assisting diverse customers, resolving complaints, and building positive relationships.
- Communication: Strong verbal and written communication; able to explain product features clearly.
- Teamwork: Collaborative in fast-paced retail environments, supporting colleagues to achieve store goals.
- Problem-solving: Quick to identify customer needs and provide effective solutions.
- Flexibility: Adaptable to varied schedules, including weekends, and holidays.
- Listened intently to customers to identify upselling opportunities.
Education
Certificate of Higher Education - Bachelor of Elementary Education
Daraga Community College
Salvacion, Daraga, Albay2026
2014 - Senior High School
Anislag National High School
Anislag, Daraga, Albay2020
Elementary School
San Antonio Elementary School
San Antonio, Pilar, Sorsogon2013
Skills
- Customer service
- Technology integration
- Patience and resilience
- Creativity
- Classroom management
- Communication skills
- Team collaboration
- Active listening
Languages
English
Advanced
C1
Filipino
Advanced
C1
Bikol
Advanced
C1
Hobbies and interests
- Reading business and educational books.
- Playing strategic games and puzzles that enhances problem-solving and critical thinking.
- Writing stories and poems that sparks ideas and creativity.
Timeline
Tutor
DEPED AND DSWD PARTNERSHIP
05.2025 - 06.2025
Sales Agent
Globe Telecom
04.2018 - 05.2020
Certificate of Higher Education - Bachelor of Elementary Education
Daraga Community College
2014 - Senior High School
Anislag National High School
Elementary School
San Antonio Elementary School