Allie Carigma

• Acted as primary responder to online enquiries, delivering timely communication to patients.
  Assisted patients with appointment-related inquiries, including scheduling and cancellations.
  Handled inbound calls across several dental practices, managing diverse patient requests efficiently.
  Facilitated administrative duties to support practices in enhancing patient engagement efforts.
  Processed release of dental records requests, ensuring adherence to privacy regulations.
  Conducted follow-up care calls aimed at improving overall patient wellness.

Professional Experience

Dental Assistant
Mediclinic City Hospital | Dubai
06/2010 – 03/2023

Conducted pre-appointment patient triage by reviewing and verifying comprehensive medical histories to support safe, compliant, and effective dental care.

Provided expert chairside assistance during general, restorative, pediatric , endodontic, dental implant, surgical procedures, and full-mouth rehabilitation in both outpatient clinic and operating theatre settings.

Performed comprehensive dental imaging and radiographs, including bitewings, IOPAs, panoramic, CBCT, and lateral cephalometric X-rays, supporting accurate diagnosis and treatment planning.

Accurately documented patient dental conditions and procedure-related nursing notes, including existing restorations, dental caries, periodontal status, and other relevant clinical findings.

Maintained meticulous clinical records while strictly adhering to sterilization protocols, infection control standards, and patient data privacy regulations.

Managed patient interactions, appointment scheduling, confirmation calls, and care follow-ups to enhance patient satisfaction and continuity of care.

Performed monthly audits of clinical documentation, including treatment plans, diagnostic records, consent forms, and time-out sheets, ensuring full compliance with JCIA standards.

Trained newly hired dental assistants on practice workflows and patient overflow management, ensuring standardized procedures and smooth daily operations.

Collaborated closely with dentists, specialists, and administrative staff to resolve documentation discrepancies and optimize patient care and workflow efficiency.

• Conducted comprehensive dental examinations, accurately diagnosing oral conditions and developing personalized treatment plans to optimize patient health and outcomes.
• Performed general dentistry procedures, ensuring high-quality care and patient safety.
• Fostered strong, trusting relationships with patients through empathetic, personalized care and clear communication regarding diagnoses and treatment options.