Alliah Faye Bacula
Customer Service Representative Wireless 2
Quezon City
Summary
Dynamic customer service professional with extensive experience at Concentrix Philippines, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and call management, consistently improving service efficiency and fostering loyalty in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Wireless 2
Concentrix Philippines
Quezon City
08.2025 - Current
- Answered customer inquiries by phone and chat, delivering prompt, accurate support.
- Helped resolve customer complaints, improving satisfaction and retention.
- Recorded customer interactions in CRM software, keeping detailed records for future reference.
- Worked with team members to improve processes, reducing response times and raising efficiency.
- Shared product information and support, guiding customers through purchasing choices.
- Built knowledge of company policies to address customer needs and concerns more effectively.
- Joined training sessions to strengthen service delivery skills and product expertise.
- Handled high-stress situations with professionalism while resolving disputes and conflicts.
- Resolved customer complaints with empathy, supporting loyalty and repeat business.
Customer Service Representative
Afni Philippines
Quezon City
03.2023 - 08.2024
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained up-to-date knowledge of products and services to provide informed assistance.
- Processed orders and transactions efficiently, contributing to streamlined service delivery.
Education
High School Diploma -
Eastern Samar National Comprehensive High Scool
Borongan Eastern SamarSkills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Call center experience
Complaint handling
Complaint resolution
Payment processing
Professional telephone demeanor
Call management
Product knowledge
Timeline
Customer Service Representative Wireless 2
Concentrix Philippines
08.2025 - Current
Customer Service Representative
Afni Philippines
03.2023 - 08.2024
High School Diploma -
Eastern Samar National Comprehensive High Scool