Alleta Dela Pena
Calapan
Summary
Dedicated and service-oriented hospitality professional with extensive experience in bartending and customer service across luxury cruise lines, five-star hotels, and upscale dining establishments. Proven ability to deliver exceptional guest experiences through expert beverage service, bar management, and team supervision. Adept at maintaining high standards of cleanliness, compliance, and operational efficiency in fast-paced environments. Strong leadership skills with a passion for mentoring and training junior team members to uphold service excellence.
Overview
8
8
years of professional experience
Work History
Bartender
Carnival Corporation & PLC - Princess Cruises
11.2017 - 10.2022
- Company Overview: Worked with Carnival Corporation & PLC - Princess Cruises, bar servicing across multiple ship classes and catering to international guests
- Expert beverage preparation & mixology
- Extensive expertise in wine selection and service
- Customer engagement & complaint resolution
- Team supervision & staff training
- Compliance with alcohol service regulations
- Multicultural guest service experience
- Worked with Carnival Corporation & PLC - Princess Cruises, bar servicing across multiple ship classes and catering to international guests
- Over 10 years of hospitality experience, specializing in beverage service, bar operations, and guest relations
- Bartending & Beverage Management – Skilled in setting up bars, managing inventory, maintaining cleanliness, and ensuring compliance with responsible alcohol service policies
- Comprehensive understanding of wine varieties and pairings, delivering personalized service to elevate guest satisfaction
- Guest Relations & Customer Service – Prior experience as a waitress, receptionist and cashier in luxury hospitality settings, handling guest inquiries, complaints, and ensuring a seamless customer experience
- Leadership & Team Supervision – Experienced in training and mentoring junior staff to maintain high service standards and product knowledge
Waitress
Miramar Al Aqah Beach Resort
10.2014 - 01.2016
- Provided exceptional dining experiences for guests at a luxury beachfront resort, serving in high-volume restaurant and banquet settings.
- Delivered personalized food and beverage service, ensuring guest satisfaction while adhering to five-star hospitality standards.
- Collaborated with a diverse team to maintain seamless operations, including taking orders, serving meals, and addressing special dietary requests.
- Upheld strict hygiene and safety protocols, contributing to a clean and welcoming dining environment.
- Handled cash and digital transactions accurately, maintaining accountability for billing and payments.
- Assisted in event setups for weddings, corporate functions, and themed dining nights, enhancing guest experiences through attention to detail.
Education
Bachelor of Science - Hotel & Restaurant Management
Divine Word College of Calapan
01.2010
Skills
- Mixology
- Bar restocking
- Basic accounting
- Health codes compliance
Skills
Timeline
Bartender
Carnival Corporation & PLC - Princess Cruises
11.2017 - 10.2022
Waitress
Miramar Al Aqah Beach Resort
10.2014 - 01.2016
Bachelor of Science - Hotel & Restaurant Management
Divine Word College of Calapan
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