Maria Stephanie M. Abueva
Ipil
Summary
Dynamic leader with proven expertise in enhancing team performance, driving sales growth, and implementing process improvements. Committed to optimizing workflow efficiency and delivering exceptional customer service.
Overview
1
1
Certification
15
15
years of professional experience
Work History
BRANCH LITE MANAGER
RURAL BANK OF RIZAL(ZAMBOANGA DEL NORTE), INC.
IPIL
12.2020 - 08.2025
- Managed daily branch operations and ensured compliance with banking regulations.
- Led staff training programs to enhance customer service skills and operational efficiency.
- Developed and implemented marketing strategies to promote bank products and services.
- Oversaw branch financial performance and optimized resource allocation for growth.
- Fostered strong relationships with customers to enhance loyalty and retention rates.
- Resolved customer issues promptly to maintain high satisfaction levels within the branch.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Ensured compliance with banking regulations and internal procedures.
JEWELY APPRAISER
RURAL BANK OF RIZAL(ZAMBOANGA DEL NORTE), INC.
IPIL
12.2016 - 11.2020
- Evaluated property values using market analysis and appraisal techniques.
- Prepared detailed appraisal reports for clients and stakeholders.
- Communicated findings clearly to clients and management teams.
- Mentored junior appraisers in best practices and industry standards.
- Consulted with clients to explain appraisal results and answer questions about the process or methodology used in appraising a property.
- Ensured all work was compliant with Uniform Standards of Professional Appraisal Practice guidelines.
BRANCH MANAGER/JEWELRY APPRAISER
GEMMARY PAWNSHOP & JEWELLERY STORE
IPIL
01.2013 - 02.2016
- Managed daily operations of pawn and jewelry transactions.
- Trained and supervised staff on customer service protocols.
- Oversaw inventory management and product display strategies.
- Developed relationships with customers to enhance loyalty and trust.
- Ensured compliance with local regulations and industry standards.
- Coordinated marketing efforts to promote store offerings effectively.
- Resolved customer complaints and provided swift solutions.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
VOLUNTEER TEACHER
METRO IPIL EVANGELICAL CHURCH
IPIL
04.2010 - 04.2012
- Developed engaging lesson plans for diverse age groups in childcare settings.
- Facilitated interactive activities to promote social and emotional development among children.
- Supervised children during playtime, ensuring safety and encouraging positive interactions.
- Organized educational materials and resources for various learning activities and projects.
- Implemented behavior management strategies to foster a positive learning environment.
- Maintained a clean and organized classroom space to support optimal learning conditions.
Education
Bachelor of Science - Information Technology
SIBUGAY TECHNICAL INSTITUTE INCORPORATED
IPIL, ZAMBOANGA SIBUGAY03-2012
Skills
- Sales performance
- Customer relationship management
- Loan processing
- Problem solving
- Effective communication
- Decision making
- Team assessment
- Coaching
- Deadline management
- Relationship building
- Performance improvement
Certification
TEFL (Teaching English as a Foreign Language) Certificate
Timeline
BRANCH LITE MANAGER
RURAL BANK OF RIZAL(ZAMBOANGA DEL NORTE), INC.
12.2020 - 08.2025
JEWELY APPRAISER
RURAL BANK OF RIZAL(ZAMBOANGA DEL NORTE), INC.
12.2016 - 11.2020
BRANCH MANAGER/JEWELRY APPRAISER
GEMMARY PAWNSHOP & JEWELLERY STORE
01.2013 - 02.2016
VOLUNTEER TEACHER
METRO IPIL EVANGELICAL CHURCH
04.2010 - 04.2012
Bachelor of Science - Information Technology
SIBUGAY TECHNICAL INSTITUTE INCORPORATED