ALLEN CHRISTOPHER YUMUL
Caloocan City,00
Summary
Dynamic Quality Evaluator with over six years of experience in assessing performance and ensuring adherence to quality standards. Adept at utilizing strong communication skills, multitasking abilities, and creative problem-solving to drive results. Proven track record of receiving multiple accolades for top performance, demonstrating active listening, and effectively managing time. Committed to fostering collaboration and teamwork to achieve organizational objectives. Excited to bring my expertise to a new team and contribute to maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
Quality Evaluator
Concentrix
05.2015 - Current
- Performed root cause analysis to identify the underlying causes of product defects, allowing for corrective actions to be implemented
- Analyzed customer feedback and complaints to identify trends and develop solutions to reduce customer dissatisfaction
- Developed and implemented corrective and preventive action plans to address quality issues
Education
Bachelor of Arts - Communication Arts
University of The East
Caloocan04.2014
Skills
- Proficient in English communication skills
- Extensive experience in customer service and technical assistance
- Strong analytical and problem-solving abilities
- Methodical and organized approach
Accomplishments
- HP Night of the Rockstars - Top agent (November 2015)
- HP Night of the Rockstars - Top agent (April 2016)
- HP Night of the Rockstars - Top agent ( August 2016)
- HP Night of the Rockstars - Top SME (May 2020)
References
- Edmark De Una, E-Commerce Operations Associate, Freedom Laser Therapy, +639959252395
- John Maverick Sumaylo, Senior Trainer, Concentrix, +639171053345
- Nicholas James Mariano, Customer Success Lead, Freedom Laser Therapy, +639954814983
Timeline
Quality Evaluator
Concentrix
05.2015 - Current
Bachelor of Arts - Communication Arts
University of The East
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