Allen C. Lorenzo Jr.
Taguig city
Summary
Customer Service Specialist with expertise in customer support, logistics coordination, inventory management, and e-commerce operations. Capable of addressing customer inquiries across platforms such as Shopify, TikTok, and YouTube. Demonstrates strong communication and problem-solving skills, excelling in fast-paced environments and driving team success.
Overview
1
1
Certificate
9
9
years of professional experience
Work History
Customer Service Specialist
IAMSOUND
PROVO, UTAH
05.2025 - Current
- Manage customer inquiries through email, Shopify, company website, TikTok, YouTube, ShipHero, Redo, and other support platforms
- Assisted customers with order updates, returns, product concerns, and inquiries to enhance overall customer experience
- Maintained professional communication while managing high-volume customer interactions to ensure timely resolutions
- Coordinated with internal teams to address customer feedback and streamline support processes
- Support e-commerce operations and daily administrative tasks
Procurement and Logistics Assistant
MARINE-POWER INDUSTRY
Calamba City LAGUNA
08.2019 - 12.2023
- Managed incoming and outgoing products, ensuring timely and accurate processing of machinery, chemicals, tools, consumables, and shipment materials
- Oversaw warehouse organization and maintained accurate inventory records to support efficient operations
- Prepared delivery receipts, shipping documents, and logistics reports to facilitate smooth logistics processes
- Assisted in daily procurement and warehouse operations
- Conducted inventory monitoring to prevent shortages and overstocking
- Performed administrative support tasks for logistics and operations teams
Production Worker
EMI YAZAKI
IMUS CAVITE
07.2018 - 06.2019
- Operated production machinery to assemble automotive wiring components.
- Maintained a clean and organized work area to ensure safety.
- Loaded and unloaded materials for efficient workflow management.
- Followed safety protocols to minimize workplace hazards and risks.
- Reported equipment malfunctions to supervisors for timely repairs and maintenance.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
Office Staff Assistant
SMDC RED RESIDENCES
MAKATI CITY
08.2017 - 06.2018
- Coordinated office activities and streamlined filing systems to enhance workflow efficiency.
- Assisted in scheduling meetings and managing calendars for team members.
- Processed incoming communications and routed inquiries to appropriate departments for timely resolution.
- Managed office supplies inventory and ordered materials to support uninterrupted operations.
- Supported administrative tasks including data entry and document preparation for reports.
- Handled confidential information with discretion while ensuring compliance with policies.
Education
Undergraduate - Bs in Education
Father Saturnino Urios University
Butuan City PhilippinesCertified Culinary Arts Graduate - Culinary Arts ( NC2 )
TESDA - Agusan National High School
Some College (No Degree) - Metal arc welding
Agusan National High School ( Tesda )
Butuan CitySkills
- Customer Service Support
- Email & Chat Support
- E-commerce Support
- Order Processing
- Order Fulfillment
- Inventory Management
- Problem Solving
- Time Management
- Team Collaboration
- Communication Skills
- Customer Account Management
Certification
- Culinary Arts NC II, TESDA - Agusan National High School
- Basic Construction Safety and Health Seminar, Archepilago Builders / SMDC Red Residences, Don Chino Roces, Makati City, Philippines
- Health and Safety Seminar, World Safety Organization (DOLE), Marine-Power Industry Asia Pacific Corporation, 02/13/20
- Root Cause Analysis Training Course, Marine-Power Industry Asia Pacific Corporation, Hi-Lon Manufacturing Compound, Calamba City, Laguna, 05/03/21
Languages
English
Upper Intermediate (B2)
B2
Affiliations
- Health and Safety Officer
Timeline
Customer Service Specialist
IAMSOUND
05.2025 - Current
Procurement and Logistics Assistant
MARINE-POWER INDUSTRY
08.2019 - 12.2023
Production Worker
EMI YAZAKI
07.2018 - 06.2019
Office Staff Assistant
SMDC RED RESIDENCES
08.2017 - 06.2018
Undergraduate - Bs in Education
Father Saturnino Urios University
Certified Culinary Arts Graduate - Culinary Arts ( NC2 )
TESDA - Agusan National High School
Some College (No Degree) - Metal arc welding
Agusan National High School ( Tesda )