Highly motivated and experienced Customer Service professional with over 11 years of progressive experience in the customer service domain. Proven track record of excellence in leadership, people management, process improvement, and risk management. Adept at fostering collaboration, enhancing team performance, and driving operational excellence. Demonstrated ability to engage and motivate teams to achieve exceptional customer service standards.
Coaching / Mentoring
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AHT - Efficiency Workstream
NPS - Customer Satisfaction Workstream
QA - Process Improvement QA Errors
Escalation - Escalation Reduction Project