ALLEN MONTALBAN
Support Specialist
Las Pinas,00
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in BPO.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
System Admin Trainee
DBP Makati - Head Office
Makati, Metro Manila
07.2014 - 09.2014
- Handled troubleshooting and maintenance as well as monitoring and deployment of IT.
- Any other related task that is relevant and necessary to the project.
Back Office Representative - Cruise1st
Infinit-O Global, Limited
Makati, Metro Manila
01.2018 - 10.2020
- Created spreadsheets using Microsoft Excel for daily reporting.
- Quality Check all Elements in the Booking
- Issues final documents to all Australian clients 4 weeks before departure, making sure all the relevant information are correct free from discrepancy before sending to the clients via email.
- Maintained excellent attendance record, consistently arriving to work on time.
- Any other related task that is relevant and necessary to the project.
Support Specialist - Finance
Infinit-O Global, Limited
Makati, Metro Manila
10.2020 - Current
- Check (cruise or package) booking's sales price, commission, and taxes on the Pegasus system match the amount stated on the supplier's confirmation.
- Check and assess the value of travel discount or coupons declared on trip or booking.
- Check dates and recompute amounts accordingly as per confirmation for the supplier payment plan. The same goes as well for customer payment plans.
- Create and send invoices for cruise bookings and travel packages, cancellations, and re-bookings.
- Manage excel files for travel discounts and refunds.
- Any other related task that is relevant and necessary to the project.
Education
Bachelor of Science - Information Technology
University of Perpetual Help System DALTA
01.2010 - 01.2016
Skills
Hardware troubleshootingNetwork troubleshooting
Operating System (Windows 10, Vista)
Microsoft Office (MS Word, Excel, PowerPoint, etc)Quick LearnerApplication installations
Timeline
Support Specialist - Finance
Infinit-O Global, Limited
10.2020 - Current
Back Office Representative - Cruise1st
Infinit-O Global, Limited
01.2018 - 10.2020
System Admin Trainee
DBP Makati - Head Office
07.2014 - 09.2014
Bachelor of Science - Information Technology
University of Perpetual Help System DALTA
01.2010 - 01.2016