Summary
Overview
Work History
Education
Skills
Interests
Certification
Disclaimer
Timeline
Generic
Allen Kristina Aguilar

Allen Kristina Aguilar

Summary

To secure a position within an organization where I can contribute to its growth while enhancing my skills, and build a lasting professional relationship.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nurse Concierge

KMC Solutions Inc
Remote
04.2025 - Current
  • Medical Provider Outreach.
  • Appointment Coordination
  • Documentation & File Management
  • Medical records summarization
  • Patient Progress Review

Team Leader

Concentrix
01.2016 - 01.2025
  • BCBS of North Carolina
  • Inbound calls handling the ff: Claims, Benefits and Eligibility, Appeal and Authorization
  • Escalation calls
  • Team action plans and coaching

Customer Service Representative

Travelers Provider Inquiry Center
01.2015 - 01.2016
  • Workers compensation Insurance
  • Inbound claim call
  • Subject Matter expert

AT&T Prepaid
01.2013 - 01.2015
  • (Telco)

AT&T Postpaid
01.2011 - 01.2013
  • (Telco)

Education

CPE (Continued Professional Education) - Biology

01-2020

Nursing Licensure Examination-Board Passer - undefined

12-2010

Bachelor of Science in Nursing - undefined

Fatima University
01-2010

Skills

  • CLINICAL SKILLS
  • Case Management Support
  • Care coordination
  • Clinical documentation
  • Licensed PH RN
  • Medical Summarization
  • TECHNICAL SKILLS
  • Microsoft Office Suite
  • MS word
  • Microsoft Excel
  • PowerPoint
  • Google Space
  • CORE COMPETENCIES
  • Excellent Communication skills
  • Customer service orientation
  • Problem-solver
  • Organizational and Time management skills
  • Attention to detail
  • High Stress tolerance
  • Adaptable to change

Interests

Local Travel and Reading

Certification

Yellow Belt six sigma certified

Disclaimer

Allen Kristina Aguilar Name and Signature

Timeline

Nurse Concierge

KMC Solutions Inc
04.2025 - Current

Team Leader

Concentrix
01.2016 - 01.2025

Customer Service Representative

Travelers Provider Inquiry Center
01.2015 - 01.2016

AT&T Prepaid
01.2013 - 01.2015

AT&T Postpaid
01.2011 - 01.2013

Nursing Licensure Examination-Board Passer - undefined

Bachelor of Science in Nursing - undefined

Fatima University

CPE (Continued Professional Education) - Biology

Allen Kristina Aguilar