Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Allen Dave Sales

Allen Dave Sales

Client Relations Specialist
Bulacan

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

OFW

JINGBAOLIJIN COOPERATIVE INVESTMENT (JBLJ) CO.,LTD
11.2024 - 05.2025
  • Supervised and coached a team to meet performance metrics, ensuring efficient daily operations and excellent client service.
  • Resolved complex customer issues and escalations while maintaining compliance with company policies and industry regulations.
  • Collaborated with cross-functional teams to optimize workflows, enhance service delivery, and support continuous improvement initiatives.

Owner

Samgyupsol Unlimited Korean Grill
10.2023 - 03.2024
  • As the CEO of a small unlimited Korean grill restaurant, my duties include overseeing all aspects of the business operations, including staffing, inventory management, and customer service.
  • I am responsible for developing and implementing strategic plans to drive growth, enhance profitability, and maintain the restaurant's competitive edge in the market.
  • Additionally, I ensure compliance with health and safety regulations, uphold the restaurant's standards of quality and service, and foster a positive work culture among staff members.

Customer Care Representative

American Express
09.2022 - 11.2022
  • Handled inbound calls from small business owners regarding their American Express credit.
  • Document all call information according to standard operating procedures.
  • Enter new customer information into the system.
  • Educate customers on the current APR, financial loan accrual and repayment, credit card features, benefits, and rewards programs to maximize card usage and satisfaction.
  • Process credit card transactions, including payments, purchases, and account adjustments, accurately and efficiently.
  • Complete call logs.
  • Research required information using available resources.

Fraud Analyst

Ubiquity Global Services
07.2021 - 08.2022
  • Investigate and analyze suspected fraudulent activity on customer accounts, including unauthorized transactions, identity theft, and account takeovers.
  • Review customer dispute claims and documentation to assess the validity of claims and determine appropriate actions.
  • Conduct thorough research and gather evidence from various sources, such as transaction records, account histories, and communication logs, to support fraud investigations.
  • Communicate with customers, financial institutions, and law enforcement agencies to gather additional information and resolve disputes in a timely and professional manner.

Retention Agent

Concentrix PH
12.2019 - 11.2020
  • Retain existing SiriusXM customers by addressing their concerns, resolving issues, and offering solutions to meet their needs.
  • Handle inbound calls from customers looking to cancel or downgrade their SiriusXM subscriptions, using persuasive techniques to retain their business.
  • Understand the features, benefits, and pricing of SiriusXM subscription plans to effectively communicate value propositions and incentives to customers.
  • Offer tailored solutions, such as discounts, promotions, or alternative subscription plans, to incentivize customers to maintain or upgrade their SiriusXM subscriptions.
  • Complete call logs.
  • Research required information using available resources.

Retail Representative and Accounts Receivable & CSR Agent

IQOR PH
10.2018 - 09.2019
  • Assist customers in retail stores with product inquiries, purchases, returns, and exchanges.
  • Stay updated on product offerings, promotions, and sales events to provide accurate information to customers and drive sales and utilize product knowledge for recommendations.
  • Complete call logs.
  • Research required information using available resources.
  • Email Management.
  • Monitor accounts receivable aging reports to identify overdue invoices and follow up with customers to secure timely payments.
  • Reconcile customer accounts, track payment receipts, and update account records to maintain accurate financial records using Microsoft Office.
  • Developing and executing proactive collection strategies: Analyze payment trends, initiate timely follow-ups, and negotiate payment plans to accelerate collections and improve cash flow while maintaining positive client relationships.

Waiter and Cook

The Bakery by Sweet Elena
09.2017 - 09.2018
  • Greet customers warmly upon arrival, escort them to their tables, and provide menus.
  • Take customer orders accurately, explain menu items, and offer recommendations.
  • Serve food and beverages promptly, ensuring orders are correct and complete.
  • Upsell additional menu items and suggest drink pairings to enhance the dining experience.
  • Check in with customers during their meal to ensure satisfaction and promptly address any concerns.
  • Present bills, process payments, and handle cash or credit card transactions accurately.
  • Clear tables, clean surfaces, and set tables with clean linens, utensils, and condiments.
  • Assist with opening and closing duties, restock supplies, and maintain cleanliness in the dining area.
  • Prepare ingredients for bread and pasta dishes according to recipes and portion sizes.
  • Cook pasta to al dente perfection and bake bread until golden brown and fully cooked.
  • Plate pasta dishes and bread-based appetizers attractively, garnishing them with herbs or grated cheese.
  • Maintain a clean and organized workspace, follow proper sanitation procedures, and adhere to food safety standards.
  • Coordinate with other kitchen staff, waitstaff, and management to ensure smooth operations.
  • Monitor ingredient inventory, notify management of low stock, and assist with placing orders to replenish supplies.

Housekeeper/Food Server

Zambawood Resort
10.2014 - 01.2015
  • Greet guests warmly upon arrival at the restaurant, escort them to their tables, and provide menus.
  • Take food and beverage orders accurately, explain menu items, and offer recommendations.
  • Serve meals, drinks, and snacks promptly, ensuring orders are correct and complete.
  • Ensure guest satisfaction by checking in during the meal, refilling drinks, and promptly addressing any concerns.
  • Upsell additional menu items, desserts, or specialty drinks to enhance the dining experience.
  • Present bills, process payments, and handle cash or credit card transactions accurately.
  • Clear tables, clean surfaces, and reset tables for the next guests.
  • Assist with opening and closing duties, including setting up and breaking down the dining area.
  • Follow food safety protocols, maintain cleanliness in the restaurant, and adhere to hygiene standards.
  • Clean and maintain guest rooms, ensuring they are neat, tidy, and properly stocked with amenities.
  • Change bed linens, make beds, and replace towels and toiletries as needed.
  • Dust furniture, vacuum carpets, and clean surfaces to maintain cleanliness and hygiene standards.
  • Clean and sanitize bathrooms, including toilets, sinks, showers, and mirrors.
  • Empty trash bins, dispose of waste properly, and replenish supplies such as toilet paper and soap.
  • Inspect rooms for damage, maintenance issues, or safety hazards, and report any problems to management.
  • Follow established cleaning procedures and schedules to ensure all rooms are cleaned thoroughly and efficiently.
  • Assist with laundry duties, including washing, drying, folding, and ironing linens and guest clothing.
  • Maintain cleanliness and organization in storage areas, linen closets, and housekeeping carts.
  • Provide friendly and professional service to guests, responding to requests and inquiries promptly and courteously.

On Call House Keeper / Food Server

Prime Asia Hotel
03.2014 - 08.2014
  • Greet customers warmly upon arrival, escort them to their tables/room.
  • Take customer orders accurately, explain menu items, and offer recommendations.
  • Serve food and beverages promptly, ensuring orders are correct and complete.
  • Upsell additional menu items and suggest drink pairings to enhance the dining experience.
  • Clean and maintain guest rooms, ensuring they are neat, tidy, and properly stocked with amenities.
  • Inspect rooms for damage, maintenance issues, or safety hazards, and report any problems to management.

Education

No Degree - Hotel and Resturant Management

RAMON MAGSAYSAY TECHNOLOGICAL UNIVERSITY (RMTU)
Iba, Province Of Zambales, Philippines
04.2001 -

Skills

  • Positive interpersonal skills
  • Effective team collaboration
  • Skilled in digital tools
  • Service excellence
  • Team coordination
  • Versatile in dynamic environments
  • Experienced with MS Office applications
  • Detail-oriented data input
  • Proficient in managing multiple tasks
  • Experienced in document creation using Microsoft Word
  • Maintains focus during challenging circumstances
  • Proficient in prioritizing tasks

Interests

Problem-solving games (chess, puzzles)

Technology or gadgets – interest in tools, systems

Team sports/Solo sports

Meditation or fitness

DIY projects or organization

Timeline

OFW

JINGBAOLIJIN COOPERATIVE INVESTMENT (JBLJ) CO.,LTD
11.2024 - 05.2025

Owner

Samgyupsol Unlimited Korean Grill
10.2023 - 03.2024

Customer Care Representative

American Express
09.2022 - 11.2022

Fraud Analyst

Ubiquity Global Services
07.2021 - 08.2022

Retention Agent

Concentrix PH
12.2019 - 11.2020

Retail Representative and Accounts Receivable & CSR Agent

IQOR PH
10.2018 - 09.2019

Waiter and Cook

The Bakery by Sweet Elena
09.2017 - 09.2018

Housekeeper/Food Server

Zambawood Resort
10.2014 - 01.2015

On Call House Keeper / Food Server

Prime Asia Hotel
03.2014 - 08.2014

No Degree - Hotel and Resturant Management

RAMON MAGSAYSAY TECHNOLOGICAL UNIVERSITY (RMTU)
04.2001 -

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Allen Dave SalesClient Relations Specialist