ALLEN BAMA
Food Service Operations Manager
Davao City
Summary
Experienced employee with over 10 years of experience in the food industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Alumni and External Relations Officer
Ateneo de Davao University Blue Knight Association, Inc.
Davao City
04.2022 - 12.2022
- Supports the implementation of initiatives, communications, events and special project to engage alumni of all ages.
- Elevates the awareness and perception of the alumni association and the University among constituents.
- Plans and executes multiple projects, programs and activities as assigned by the department.
- Establishes relationships with diverse groups of alumni and works towards enhancing communication and visibility among these groups.
- Responds to alumni communication in a timely manner.
- Collaborates with other staff members as needed.
- Tracks alumni relations activities in a database.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Operations Manager
Sub Zero Ice and Cold Storage (ABFI & Affiliates)
Davao City
12.2018 - 02.2020
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Ensure program follows proper sanitation procedures.
- Preside over food service employees, including cooks, food preparers, cashiers, and other employees.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
Manager – Restaurant Operations
Golden Arches Development Corporation (McDonald’s Philippines)
Davao City
12.2008 - 03.2014
- To provide leadership, coaching, and direction to the assigned area, to maximize the long-term sales and profit potential of each restaurant. Builds a positive business relationship with Restaurant Management Team. Key customers include Restaurant Management Team, Shift Management, Operations Managers and Customers.
- Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from crew and Restaurant Management Team.
- Monitored company inventory to keep stock levels and databases updated.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed 4 stores, overseeing hiring, training and professional growth of employees
- Proved successful working within tight deadlines and fast-paced atmosphere.
Regional Sales & Operations Manager
Julie’s Franchise Corporation
Davao City
03.2006 - 03.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Executed successful promotional events and trade shows.
Field Sales Supervisor
Millennium Distribution Systems Inc
Davao City
11.2005 - 03.2006
- Handles a district of van sales team of Millennium Distribution Systems Inc. (MDSI) which was the Exclusive Distributor of Unilever Phils., Inc.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
Field Sales & Operations Manager
Mister Donut Philippines
Davao City
02.2003 - 03.2005
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Conducts Site Selection and Feasibility for expansion support.
- Visited key customers repeatedly to promote retention and relationships.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Represented company brand during customer and prospect interactions.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained responsibility for 25 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
Production & Area Supervisor
Ladao Farms
Davao City
10.2001 - 01.2003
- Documented production information via daily system logs and discussed issues with management.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Weighed and measured items to prevent waste and meet quality standards.
Sales Associate
Coca Cola Bottlers Phils., Inc.
Davao City
10.1998 - 07.2001
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Arts - Economics
Ateneo De Davao University
Davao City, Philippines 06.1993 - 10.1997
No Degree - Design Thinking And Project Management Strategies
Humber College
Toronto, Ontario, Canada 04.2001 -
Skills
Relationship building and rapport
undefinedTimeline
Alumni and External Relations Officer
Ateneo de Davao University Blue Knight Association, Inc.
04.2022 - 12.2022
Operations Manager
Sub Zero Ice and Cold Storage (ABFI & Affiliates)
12.2018 - 02.2020
Manager – Restaurant Operations
Golden Arches Development Corporation (McDonald’s Philippines)
12.2008 - 03.2014
Regional Sales & Operations Manager
Julie’s Franchise Corporation
03.2006 - 03.2008
Field Sales Supervisor
Millennium Distribution Systems Inc
11.2005 - 03.2006
Field Sales & Operations Manager
Mister Donut Philippines
02.2003 - 03.2005
Production & Area Supervisor
Ladao Farms
10.2001 - 01.2003
No Degree - Design Thinking And Project Management Strategies
Humber College
04.2001 -
Sales Associate
Coca Cola Bottlers Phils., Inc.
10.1998 - 07.2001
Bachelor of Arts - Economics
Ateneo De Davao University
06.1993 - 10.1997
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