ALLELIE GRACE ARIOLA
Account Management Group Head
Mandaluyong City, Metro Manila
Summary
Dynamic Account Management Team Lead with a proven track record, excelling in customer engagement and relationship building. Streamlined processes to enhance productivity and fostered a culture of mentorship, resulting in improved client satisfaction and retention. Adept at managing complex accounts while maintaining attention to detail.
Overview
10
10
years of professional experience
Work History
Account Management Team Lead
ISOURCE ASIA BUSINESS SOLUTIONS CORPORATION
01.2024 - 05.2026
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Streamlined internal processes to improve efficiency and productivity within the account management team.
- Mentored junior members of the team, sharing industry knowledge and best practices in account management techniques.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
ACCOUNT MANAGEMENT OFFICER
ISOURCE ASIA BUSINESS SOLUTIONS CORPORATION
09.2021 - 12.2024
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Collaborated with other department leaders to ensure seamless coordination of efforts throughout the organization, promoting synergy among all functional areas.
BID SPECIALIST
MICRODATA SYSTEMS AND MANAGEMENT INC.
05.2018 - 08.2021
- Managed order guide and inventory reporting activities to streamline bid processes.
- Trained junior team members on effective bid management techniques, fostering professional growth within the team.
- Managed multiple bids simultaneously, ensuring timely submission and adherence to strict deadlines.
- Coordinated internal resources to enhance communication efficiency throughout bidding process.
SALES COORDINATOR
GAKKEN PHILIPPINES INC.
04.2016 - 04.2018
- Maintained accurate records of sales activities, including contracts, proposals, quotes, follow-ups, customer communications, to ensure streamlined processes.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
Bachelor of Science - Business Management
Cavite State University
Carmona, Province Of Cavite, Philippines 04.2001 -
Skills
Customer engagement
Organizational skills
Sales process
Attention to detail
Relationship building
Customer retention
Interpersonal skills
Account management
Timeline
Account Management Team Lead
ISOURCE ASIA BUSINESS SOLUTIONS CORPORATION
01.2024 - 05.2026
ACCOUNT MANAGEMENT OFFICER
ISOURCE ASIA BUSINESS SOLUTIONS CORPORATION
09.2021 - 12.2024
BID SPECIALIST
MICRODATA SYSTEMS AND MANAGEMENT INC.
05.2018 - 08.2021
SALES COORDINATOR
GAKKEN PHILIPPINES INC.
04.2016 - 04.2018
Bachelor of Science - Business Management
Cavite State University
04.2001 -