Open To Work
Allelie Grace Ariola
Account Management Officer
Mandaluyong City, Metro Manila,00
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Management Team Lead
ISource Asia Business Solutions Corporation
09.2021 - Current
- Assessed accuracy of new data sources and data gathering techniques.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Achieved revenue growth by negotiating contract renewals and upselling additional services to existing clients.
- Built relationships with customers and community to promote long term business growth.
Bid Specialist
Microdata Systems and Management Inc.
06.2018 - 08.2021
- Managed multiple bids simultaneously, ensuring timely submission and adherence to strict deadlines.
- Established lasting relationships with key stakeholders, delivering exceptional customer service throughout the bidding process.
- Achieved higher bid success rates with thorough research and understanding of client requirements.
- Coordinated internal resources, ensuring seamless communication throughout the bidding process.
Sales Coordinator
Gakken Philippines Inc.
04.2016 - 05.2018
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Recorded accurate and efficient records in customer database.
Education
Bachelor of Science - Business Management
Cavite State University
Carmona, Province Of Cavite, Philippines 04.2001 -
Skills
Account analysis
Team collaboration
Organizational skills
Account management
Attention to detail
Timeline
Account Management Team Lead
ISource Asia Business Solutions Corporation
09.2021 - Current
Bid Specialist
Microdata Systems and Management Inc.
06.2018 - 08.2021
Sales Coordinator
Gakken Philippines Inc.
04.2016 - 05.2018
Bachelor of Science - Business Management
Cavite State University
04.2001 -