Alleli Cruz
Summary
Top-rated 🏅 Rockstar VA
"A client's success is my success."
Hi, my name is Ellie, I'm a Rockstar Real Estate VA for over 8 years now and my experiences are mostly working with investors and realtors. I've worked as an Inside Sales Agent for some of the biggest real estate companies like Re/Max and Keller Williams. Primary duties include circle prospecting, cold calling and accurately updating records in CRM.
I have more than enough experience working in US-based companies, from Data Entry and Research, B2B accounts, healthcare accounts and telecommunications to Real Estate and Investors
Overview
8
8
years of professional experience
Work History
Lead Manager | Executive Assistant
EXIT REALTY LOWCOUNTRY GROUP
03.2021 - 03.2024
- Generate quality and valid leads on a day-to-day basis
- Inbox management, making sure responses are drafted and urgent emails flagged up
- Email and phone screening
- E-mail and text communication and overall management of sales pipeline through the sales cycle
- Streamlined processes for improved efficiency, resulting in higher output and reduced costs.
Real Estate Acquisition Manager
Brittney Womack Investments LLC
08.2021 - 04.2022
- Implemented REI acquisition strategies, making offers and negotiation with the home owner.
- Do inbound and outbound calls to homeowners and tell them about how they could benefit from our services
- Accurately maintain records in CRM to ensure up-to-date customer info and status
- Prepare letters of intent, contracts, and other business administration paperwork as needed for the sale.
Team Lead | Real Estate Telemarketer
Keller Williams Realty
11.2019 - 08.2021
- Rigorously prospect for new leads and follow up with nurture leads in pipeline
- Primary duties include outbound calling with at least 3-4 appointments per day
- Management of sales pipeline through the sales cycle
- Coaching and training of VA's - performance monitoring
- Spearhead daily meetings, role-play and trainings as required
- Use the CRM daily to update and stay on task until deals are closed
- Achieve and surpass monthly and annual sales quotas less.
Appointment Setter | Inside Sales Agent
Re/Max Select
01.2019 - 10.2019
- Cold and New Lead calling (200 to 400 calls per day)
- Inbound and outbound email and phone support
- Lead Evaluation (hot & warm) lead monitoring
- Ensure accurate reporting and data input in the CRM system
- Managing pipeline: follow-up emails, phone appointments, prospect progression to close.
- Determine if the motivation level of leads is strong before forwarding it to the Acquisition Team
Real Estate Cold Caller
Virtus Investment Group
01.2018 - 01.2019
- Get approximately 24Solid Leads or Set at least 7-8 appointments from those 24 leads
- Minimum of 500 calls/daily from provided list
- Get as much information from caller about property
- Search Craigslist and Zillow for FSBO
- Email List with comps to manager for review
- Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
ISA | Cold Caller
American Home Solutions
03.2018 - 10.2018
- Daily inbound/outbound calls and emails build a relationship and convert them into sales
- Appointment setting / Lead Generation
- Analyze and research investment opportunities.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Account Development Manager
CPOA Global Inc. (AT&T Business)
05.2017 - 12.2017
- Develops and implements strategies with highly complex, sophisticated clients to maintain and increase AT&T revenue
- Involve in presenting sales proposals, quotations and pricing
- Partners with project management and lead gen team to deliver and ensure smooth execution of sales plans
- Focuses on revenue growth of a particular product line or set of product lines(Broadband Data/IP, Voice over IP)
- Focuses on revenue growth of a particular product line or set of product lines(consisting of Data/IP, and possibly Voice).
Sales Account Manager
Ring Central
09.2016 - 04.2017
- Serves to understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result
- Maintain the company's existing relationships with a client or group of clients, so that they will continue using the company for business
- Responsible for delivering high level of customer service
- Manage the relationship with the client of the account(s) they are assigned to
- Responsible is to create long term relationships with the portfolio of assigned clients.
Outbound Sales Agent
Convergy's TELSTRA
10.2015 - 08.2016
- Provided exceptional after-sales support by answering customer inquiries efficiently while ensuring their satisfaction with products or services purchased.
- Increased customer satisfaction by addressing and resolving client concerns promptly and professionally.
- Built strong relationships with potential clients through engaging conversations and product presentations.
Education
Bachelor's Degree, Business Administration major in Management -
ABE International Business College
Skills
Cold Calling Lead Generation Appointment Setting Real Estate Services Lead Mining Telemarketing Admin Assistant Email Marketing Sales & Customer Support SMS Marketing CRM Management Analytical problem solver Customer Service Executive Assistant to the CEO
Timeline
Real Estate Acquisition Manager
Brittney Womack Investments LLC
08.2021 - 04.2022
Lead Manager | Executive Assistant
EXIT REALTY LOWCOUNTRY GROUP
03.2021 - 03.2024
Team Lead | Real Estate Telemarketer
Keller Williams Realty
11.2019 - 08.2021
Appointment Setter | Inside Sales Agent
Re/Max Select
01.2019 - 10.2019
ISA | Cold Caller
American Home Solutions
03.2018 - 10.2018
Real Estate Cold Caller
Virtus Investment Group
01.2018 - 01.2019
Account Development Manager
CPOA Global Inc. (AT&T Business)
05.2017 - 12.2017
Sales Account Manager
Ring Central
09.2016 - 04.2017
Outbound Sales Agent
Convergy's TELSTRA
10.2015 - 08.2016
Bachelor's Degree, Business Administration major in Management -
ABE International Business College
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