Hi, I’m
Allean Concepcion
Imus,CAV
Summary
Looking for a challenging role in a reputable organization to utilize my technical and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Overview
7
years of professional experience
Work History
Carnival Cruise Lines3655 NW 87th Avenue, Miami, FL 33178, USA
Casino Technician
02.2024 - Current
Job overview
- Assist in any duties of a safety nature as requested by Ship’s Command, safety drills, port manning or gangway duties.
- Responsible for the upkeep, maintenance and security of all slot and video arcade machines, Hybrid games and electronic gaming tables.
- Assist in special projects when requested by the Casino Executive Office.
- Provide a high level of guest service.
- Assist in the collection of machine bill stackers during slot revenue counts.
- Assist in all hand paid jackpots, hopper fills and change machine fills according to GCO policies and procedures.
- Perform assigned duties during dry/wet docks as instructed by the Casino Executive Office.
- Responsible for Bill / Coin counting machines with Supervisor or Manager.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Assist Arcade machines, ATMs / cash dispensers,Cage equipment and bill accepting devices.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
Pioneer Insurance and Surety CorporationsMakati City, Metro Manila
IT Operations Technical Support Staff Assistance (Service Desk)
08.2022 - 10.2023
Job overview
- Laptop’s hardware and software Preventive Maintenance
- Troubleshoot system and network printer Fuji/HP/Epson
- Perform installations and provide assistant in Mac OS Manage Engine Microsoft Office 365, IBM Lotus Notes and Active Directory
- Monitor and manage Zoho ticketing system
- Providing telephone, email, and live chat support to customers with technical queries regarding software and hardware solutions.
- Passionate about learning and committed to continual improvement.
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Maintained inventory control of IT assets, tracking equipment usage and performing regular audits for accuracy purposes.
- Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently.
- Conducted regular follow-ups with customers post-resolution to ensure continued satisfaction with the support provided.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Global Max Services Pte. Ltd ROHQMakati City, Metro Manila
Helpdesk and Store Support Associate
03.2020 - 07.2022
Job overview
- Perform PC and network maintenance, troubleshot, upgrades and configurations
- POS hardware and software Troubleshooting
- Configuration of Network, TCP/IP & SDWAN Internet Services
- Troubleshooting POS Printer Epson/Bixolon/Posiflex
- Basic understanding in LS NAV & Microsoft SQL Server 2000 and 2008 r2, Application system support
- Perform installations, repairs CCTV, upgrades, backups and other maintenance tasks
- Monitor and manage Freshworks ticketing system
- Providing telephone, email, and live chat support to customers with technical queries regarding software and hardware solutions.
Printwell, Inc.Mandaluyong City, Metro Manila
Environmental Safety & Health Clerk (Officer Trainee)
10.2019 - 01.2020
Job overview
- Recommends, implements, and maintains approved safety plans, policies, objectives, and responsibilities subject for approval by Health, Environment and Safety Manager
- Handles CCTV management plan in the Plant
- Undertakes regular Health, Environment and Safety inspections of company facilities to ensure the continuation of appropriate health, environment, and safety measures.
Neighborhood WholesaleManila, Metro Manila
Cashier/ Receiving
06.2018 - 01.2019
Job overview
- Receiving goods from suppliers
- Maintain accurate cash drawer.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
NOR DistributorQuezon City, Metro Manila
Merchandiser
12.2017 - 05.2018
Job overview
- Prepare necessary reports and submit to management
- Provide timely update if all merchandise is delivered on time
- Conduct inventory stock level to ensure the items availability.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Paramount Computer System Corp.
IT Technician
08.2017 - 11.2017
Job overview
- Repairing and replacing damaged computer and network components
- Testing new hardware and software before full-scale installation
- Be accountable for tracking and organization of physical hardware.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Education
AMA COMPUTER LEARNING CENTERTacloban City, Province Of Leyte, Philippines
Bachelor of Science from Computer Science
04.2017
LEYTE COLLEGESTacloban City, Province Of Leyte, Philippines
Basic Education Curriculum
03.2013
Skills
- Point of Sale experience
- Able to assume responsibility and leadership role
- Experience problem solving & troubleshooting skills
- Experience in customer facing role either remote or face to face
- Ability to work effectively in a flexible and changing environment
- Capacity for working in a team environment
- Network configuration
- Technical Support Capabilities
- Ticket management
- ITIL Knowledge
- CCTV installation
- Collaborative Team Player
Personal Information
- Place of Birth: Tacloban City
- Date of Birth: 06/04/96
- Marital Status: Single
- Religion: Roman Catholic
Personal Reference
- Edmar Manalang, IT Manager, Alfamart, 09685782329
- Richard Gacita, IT SBU Manager, Global Max Services Pte, 09989604058
- Don Davidson Salamat, Data Management Officer POS Team, Global Max Services Pte, 09985667808
I hereby certify that all information above all true in all honesty.
Applicant Name
ALLEAN S. CONCEPCION
Timeline
Casino Technician
Carnival Cruise Lines
02.2024 - Current
IT Operations Technical Support Staff Assistance (Service Desk)
Pioneer Insurance and Surety Corporations
08.2022 - 10.2023
Helpdesk and Store Support Associate
Global Max Services Pte. Ltd ROHQ
03.2020 - 07.2022
Environmental Safety & Health Clerk (Officer Trainee)
Printwell, Inc.
10.2019 - 01.2020
Cashier/ Receiving
Neighborhood Wholesale
06.2018 - 01.2019
Merchandiser
NOR Distributor
12.2017 - 05.2018
IT Technician
Paramount Computer System Corp.
08.2017 - 11.2017
AMA COMPUTER LEARNING CENTER
Bachelor of Science from Computer Science
LEYTE COLLEGES
Basic Education Curriculum