Alleah Geelen N. Alcala

Customer Service Specialist

• Provide customer service support to major U.S. retailers and manufacturers (e.g., Walmart, Sam’s Club, Dollar General, Pepsi, Coca-Cola, Conagra, Niagara Water etc.) by coordinating shipments, addressing delivery issues, and ensuring timely communication via phone and email; also serve as a liaison between customers and carriers to resolve transportation concerns.
• Handled inquiries related to order processing, account issues, load creation, appointment scheduling and rescheduling, driver and load tracking, escalations, and resolution of all shipment-related concerns.

Customer Service & Sales Support – T-Mobile/Sprint Account

• Managed high-volume inbound and outbound calls to assist customers with account management, billing inquiries, and technical troubleshooting.
• Delivered exceptional customer service by resolving issues efficiently and ensuring customer satisfaction.
• Promoted and upsold T-Mobile and Sprint products and services by identifying customer needs and recommending suitable solutions.
• Responded to service and product inquiries, driving customer engagement and supporting revenue growth.
• Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
• Mentored junior agents in sales techniques, improving overall team performance.

Customer Service & Sales Representative – AT&T MSS Postpaid Account

• Handled inbound and outbound calls to support AT&T postpaid customers with account management, billing inquiries, and technical troubleshooting.
• Delivered personalized customer service while promoting customer retention through effective issue resolution.
• Responded to product and service inquiries, actively identifying opportunities to upsell AT&T plans, features, and devices aligned with customer needs.
• Consistently met or exceeded sales targets by leveraging product knowledge and strong communication skills to promote upgrades and add-ons

Customer Service & Sales Support – Omaha Steaks Account

• Managed customer orders and coordinated deliveries, ensuring accuracy and timely fulfillment to support customer satisfaction.
• Addressed inquiries, concerns, and complaints promptly and professionally, maintaining high service standards and fostering customer loyalty.
• Provided technical assistance and troubleshooting to resolve product-related issues efficiently.
• Actively promoted and upsold Omaha Steaks products, leveraging product knowledge to meet customer needs and drive sales growth.