Data Analyst with experience in content performance analysis, dashboard reporting, and dataset validation. Skilled in Excel, data visualization, and querying large datasets to support accurate, timely business decisions.
Work History
Data Analyst
3 Years 6 Months
Cybersoft Content Services Inc | 04.2023 - Current
Analyzed content performance data to identify trends, anomalies, and improvement opportunities for Companies in Ireland and UK.
Validated datasets for accuracy, completeness, and consistency before reporting.
Built recurring reports and dashboards to support operational decision-making.
Queried databases to extract, clean, and organize large content datasets.
Customer Service Representative
1 Year 10 Months
Teleperformance | 03.2021 - 01.2023
Managed inbound customer inquiries and resolved billing, account, and service issues.
Documented interactions accurately in CRM systems and updated case notes.
Verified customer information and followed authentication procedures to protect account security.
Applied company scripts, policies, and procedures to ensure consistent service quality.
Education
Bachelor of Science - Tourism And Hospitality Management
National University | Manila, Metro Manila, Philippines | 07-2022
High School Diploma
Informatics International College | Muntinlupa City, NCR | 04-2019
Skills
Data visualization
Data analysis
Attention to detail
Strong work ethic
Verbal and written communication
Flexible schedule
Excel functions
Languages
English
C1
Advanced
Timeline
Data Analyst
Cybersoft Content Services Inc
04.2023 - CurrentRead More
Customer Service Representative
Teleperformance
03.2021 - 01.2023Read More
National University
Bachelor of Science from Tourism And Hospitality Management