Allan Ronald Maramba
Casino Pit Manager
Caloocan City
Summary
Casino management professional with strong focus on team collaboration and achieving results. Skilled in supervising gaming operations, managing staff, and ensuring regulatory compliance. Adept at fostering positive and efficient work environment, adapting to changing needs, and maintaining high standards of customer service and satisfaction. Utilizes effective leadership and problem-solving skills to enhance team performance and guest satisfaction. Strong understanding of compliance and security protocols to maintain safe gaming atmosphere.
Overview
18
18
years of professional experience
1
1
Language
Work History
Casino Pit Manager
Okada Manila
01.2017 - Current
- Assisted with the implementation of new table games or rule changes, educating staff on proper gameplay and ensuring a smooth transition for guests.
- Improved operational efficiency by implementing effective procedures for opening and closing daily activities at the casino pit area.
- Cultivated a positive work environment by fostering open communication and encouraging team collaboration among pit staff members.
- Assisted in developing promotional strategies that attracted more players to the casino floor during slow periods.
- Ensured a high level of customer satisfaction by addressing guest concerns promptly and professionally.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
- Analyzed gaming floor performance data to make informed decisions about game offerings and table limits adjustments.
- Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
- Maintained consistent gameplay standards across all tables through continuous monitoring and coaching of dealers.
- Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.
- Collaborated with other departments such as security, surveillance, and marketing to optimize customer experience within the casino.
- Enhanced casino revenue by effectively managing the gaming floor and ensuring smooth operations.
Inspector
RESORTS WORLD MANILA
08.2010 - 12.2015
- Assigned as a front liner in casino operations. Dealer’s main job is to deal in the table with proper posture and confidence. Alertness in the table with excellent customer service. Monitoring the bets of the players. Paying winning bets and taking losing bets accordingly. Checking the minimum and maximum bets allowed in the table. Informing the patrons the rules and regulations of the game. Inspector’s main job is to monitor the game in the tables, updating of chips and informing the pit manager in win/loss of the table and provide excellent customer service to the patrons. Fills/credits for the table if necessary. Maintaining professionalism inside the casino and coordinating with the dealers and colleagues. Obey and instruct standard procedures of the company.
Waiter/Food Server
FLAVOURS OF CHINA
05.2009 - 11.2009
- Assigned in the main dining areas; bar and dispatching station. Main job responsibilities are serving the guest with excellence; taking and writing down guest orders; operating POS (Point of Sales); dispatching food at the kitchen; making bar orders and listing bar inventory; performing Standard Procedures and side duties.
Waiter/Food Server
CONGO GRILLE BAR AND RESTAURANT
07.2008 - 12.2008
- Assigned in the main dining areas and the bar; performed the Standard Operations in opening and closing of the store; assisted the guests to their tables; performed other side duties and provided marketing strategies through suggestive selling; conducted inventory of dining facilities.
Banquet Waiter
CROWNE PLAZA GALLERIA MANILA
09.2007 - 06.2008
- Assigned in the preparation of chairs set-up, table settings in the dining area; provided assistance and service to the guests as guided by the Standard Operations; performed efficient and quality service to the guest.
Education
BS - Hotel and Restaurant Management
Our Lady of Fatima University
01.2007
BS - Commerce Major in Management
Metro Manila College
Novaliches, Quezon City01.2005
High school Graduate - undefined
National College of Business and Arts
01.1999
Skills
Team management
Game protection
Strong leadership
Employee relations
Teamwork and collaboration
Problem-solving
Attention to detail
Operational efficiency
Decision-making
Adaptability and flexibility
Effective communication
Casino operations
Training
- C.O.R.E (Competency Optimization of RWM Employees) January 16-18 , 2013
- RWM Special Citation (Inter-Company Athletic Competition 2012 Basketball) December 12, 2012
- Smart Start Crowne Plaza Galleria Manila Feb 2007
PERSONAL PROFILE
- Date of Birth: July 26, 1982
- Place of Birth: Cuyapo, Nueva Ecija
- Civil Status: Single
- Nationality: Filipino
- Height: 6'2 ft.
- Weight: 220 lbs.
- Religion: Roman Catholic
Accomplishments
- Engage and achieve multiple basketball championships in OMSL(Okada Manila Sports League) Table Games 2019 and 2023.
- Contributes operational development thru Casino Integrated resort visits and reported feedbacks, observations enhancement operations.
Timeline
Casino Pit Manager
Okada Manila
01.2017 - Current
Inspector
RESORTS WORLD MANILA
08.2010 - 12.2015
Waiter/Food Server
FLAVOURS OF CHINA
05.2009 - 11.2009
Waiter/Food Server
CONGO GRILLE BAR AND RESTAURANT
07.2008 - 12.2008
Banquet Waiter
CROWNE PLAZA GALLERIA MANILA
09.2007 - 06.2008
BS - Commerce Major in Management
Metro Manila College
High school Graduate - undefined
National College of Business and Arts
BS - Hotel and Restaurant Management
Our Lady of Fatima University