Allan Paul Hiwatig
Padre Garcia
Summary
Goal oriented. With 10 years of experience in customer service. With a background on technical support and financial account. Proficient in Microsoft Office (Excel, Word, etc.) Able to adapt to shifting schedule and changing tasks. Takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Senior Customer Account Executive
Capital One Philippines
05.2017 - 06.2018
- Handled inbound calls for billing and technical concerns.
- Pioneered s process flow to improve resolution time frame for damage to property cases.
- Managed customer support mailbox.
- Handled scheduling concerns/escalations fortruck-rolls.
- Helped training new team members on scheduling process.
Senior Customer Service Representative
SunPower ROHQ
10.2018 - 09.2024
- Handled inbound calls for billing and technical concerns
- Pioneered a process flow to improve resolution time frame for damage to property cases
- Managed customer support mailbox
- Handled scheduling concerns/escalations for truck-rolls
- Helped train new team members on scheduling process.
Billing and Technical Support
Alorica Phils
05.2015 - 03.2017
- Handled billing and technical support inquiries.
- Handled escalation calls as part of SME
- Provided floor support for nesting agents.
Student Assistant
Lipa City Colleges
5 2011 - 4 2015
- Worked on various college offices such as teacher's faculty, Dean's office and school clinic.
Education
Bachelor Of Arts Major In English -
LIPA CITY COLLEGES
06.2011 - 05.2015
High School Diploma - undefined
PANSOL NATIONAL HIGHSCHOOL
06.2007 - 05.2011
Skills
Project Management
Microsoft Office
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Strong negotiation skills
Goal-oriented mindset
Performance Tracking
Up-selling techniques
Cross-selling proficiency
Empathy and patience
Client Retention Strategies
References
- JONJON DIMAPILIS, 0917-505-5348, Jon2dim@gmail.com, Supervisor, SunPower ROHQ
- JENNIELYN REBITO, 0932-575-0444, Jennielyn.rebito@sunpowercorp.com, Manager, SunPower ROHQ
Timeline
Senior Customer Service Representative
SunPower ROHQ
10.2018 - 09.2024
Senior Customer Account Executive
Capital One Philippines
05.2017 - 06.2018
Billing and Technical Support
Alorica Phils
05.2015 - 03.2017
Bachelor Of Arts Major In English -
LIPA CITY COLLEGES
06.2011 - 05.2015
High School Diploma - undefined
PANSOL NATIONAL HIGHSCHOOL
06.2007 - 05.2011
Student Assistant
Lipa City Colleges
5 2011 - 4 2015
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