Allan James V. Quiñones

• Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
• Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
• Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
• . Improved overall team morale with regular recognition of individual accomplishments and provision of constructive feedback to encourage continuous improvement.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Evaluated staff performance and provided coaching to address inefficiencies.