Allan Torres Escama
PASIG CITY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
In my 18 years of experience as an employee, from fast food service crew, Mall Operations Supervisor to Restaurant Manager, positive attitude is the most important thing an employee must have. This will give you benefits of working harmoniously with your team mates and gather fun experience while doing the toughest job. Continuous learning is another key to level up and learning never stop. Learn from your experiences and grow.
Overview
11
11
years of professional experience
Work History
Establishment Manager
The Moment Group
07.2023 - Current
- Overall In-charge of the shop's daily operation.
- Ensure seamless customer experience from food to service.
- Maintain positive guest relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted performance evaluations to identify areas for employee growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Mall Operations Supervisor
Walter Mart Shopping Center
04.2022 - 06.2023
- Mall Team Leader
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensure a smooth operations of our tenants, great experience to our shoppers and good relationship to community that we serve.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Restaurant Manager
Jollibee Foods Corp
07.2014 - 03.2022
- Almost 8 years of Managerial Experience
- In-charge of the store's overall Quality Management to achieve monthly Targets and Profitability
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed budgets to ensure sustainability and minimize overspending.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Resolved guest complaints with prompt, personalized service.
- Streamlined inventory processes with regular audits, reducing waste.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
Bachelor of Science - Business Administration Major in Management
City University of Pasay
Pasay, Metro Manila, Philippines03-2014
Skills
- Leadership
- Communication Skills
- Agile
- Customer service
- MS Office
- Decision-making
- Operations management
- Inventory management
- Data analysis
- P&L analysis
Timeline
Establishment Manager
The Moment Group
07.2023 - Current
Mall Operations Supervisor
Walter Mart Shopping Center
04.2022 - 06.2023
Restaurant Manager
Jollibee Foods Corp
07.2014 - 03.2022
Bachelor of Science - Business Administration Major in Management
City University of Pasay
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