Allan R. Magana
Taguig, Metro Manila,00
Overview
34
34
years of professional experience
Work History
Website Cookie moderator
ACCENTURE Philippines, Inc.
Bonifacio Global City, Taguig City, Metro Manila
08.2019 - 02.2026
- Implementation Manager for Marriott Hotels - overseeing and coordinating with hotel staff on the availability of guest's requests upon stay. Ensuring that guest will be provided with utmost support and assistance that their experience will be exemplary and worthwhile.
- Admin console workspace specialist assisting customers managing data usage with their business models employing Google Cloud.
- Moderate and check all websites in Western Europe and the UK that all the websites in each country are adhering on GDPR by inserting cookie banner in those websites and the level of strictness to data privacy those websites are employing.
- Account: Google
CHAT Technical Support Representative
TELEPERFORMANCE Philippines, Inc.
Bonifacio Global City, Taguig City, Metro Manila
04.2016 - 08.2019
- Helps customers on troubleshooting issues with their Samsung Android Tablets as well as processing collection and return of devices to be sent to the service centre near their home post code. Assist customers identify technical requirements on accessories compatible for their devices. Provide necessary recommendation for care and use of Samsung Android tablets.
- Account: Samsung
On-the-Job Training Coordinator / Computer Instructor
TAGUIG CITY UNIVERSITY
Taguig City, Metro Manila
08.2012 - 07.2015
- Provide/conduct orientation and information briefing, prepare and identify OJT assignments, prepare job placement and contract agreement for participants and identify employment based training for a specified period of time, develop training plans using training activities. Prepare course materials such as syllabi, assignments and hand outs. Deliver lectures to undergraduate students on computer topics and subjects. Participate in student recruitment, registration and placement activities and supervise undergraduate internship.
Customer Service Representative
XEROX Business Services Philippines, Inc.
Pasay City, Metro Manila
09.2015 - 03.2015
- Helps customers with pretax administration queries regarding their health care flexible spending account, dependent care flexible spending account, health retirement account and commuter account.
- Account: Wageworks
Recruitment Specialist
EASTWEST Placement Center Inc.
Makati City, Metro Manila
05.2012 - 07.2012
- Source and provide clients using Interactive Recruitment Information System (IRIS) with Filipino workers who are competent, reliable and hard working. Help overseas workers enhance their competence thereby raising competitiveness of the workforce and ensure to attain all the manpower requirements of clients in shortest possible time. Line-up and evaluate workers for specific project required by clients thereby short-listing for selection.
Technical Support Representative
HARTE – HANKS Philippines Inc
Taguig, Metro Manila
11.2011 - 02.2012
- Support customer in troubleshooting issues concerning their Barnes and Noble Nook Color and Nook Tablet devices.
- Account: Barnes and Noble
Administrator
DAEWOO Engineering & Construction Co.
Arzew, Algeria
07.2010 - 07.2011
- Coordinates manpower pooling with contact agencies and deployment status of selected workers, update selection status on OCIMS and facilitate payroll processing. Verify and coordinate with all sub-contractor on claims and facilitate payments. Prepare ID card and gate pass for new deployed workers at job site. Coordinate on the physical check-up and other government requirements for work permit issuance of workers upon their arrival at job site. Conduct orientation briefing on job and office standard operating procedures to newly deployed workers. Identify workers needs and observe international labor relations and concerns at jobsite and camp site and reporting to immediate supervisor. Help ensure proper execution of office objectives and procedures.
- Arzew LNG 3Z Project
Admin Staff on HR Section
DAEWOO Engineering & Construction Co.
Ras Laffan Industrial City, State of Qatar
11.2007 - 11.2008
- Act as the Recruitment In-Charge responsible in the recruitment of workers with the coordination of the different contact agencies in the Philippines, India and Nepal. Requests for manpower supply needed for the project and coordinates with the deployment of manpower from the countries requested. Act as coordinator for the issuance of Residence Permit of workers, i.e. blood grouping, medical testing and finger printing. Coordinator for transportation requested by workers that will go on vacation and back as well as airport pick-up of newly arrive workers. Monitor and update workers status on recruitment and deployment using OCIMS. Perform labor control and office administration duties on jobsite and at camp site.
- Laffan Refinery Project
Computer Instructor
Dr. Aurelio Mendoza Memorial Colleges
Ipil, Zamboanga Sibugay
10.2002 - 10.2006
- Taught Computer Science and Information Technology subjects as well as Math and Physics subject component elective of the course.
Computer Instructor
Zamboangadel Sur Technical Institute
Ipil, ZamboangaSibugay
10.2001 - 03.2003
- Taught Computer Programming and Information Technology subjects as well as Math and Work Ethics subject elective of the course.
Project Assistant
Department of Agriculture
Ipil, Zamboangadel Sur
06.1998 - 09.2001
- Supervision in behalf of the specialist on project implementation of systems and procedures, project management, monitoring, control, accounting and reporting. Help ensure the Project will be implemented in accordance with Project objectives, scope, implementation arrangements and conditions. Document all aspects of project implementation and administration on Project Management, Agribusiness Management, and Benefit Monitoring and Evaluation.
- Rural Infrastructure Development Project
Computer Instructor
Zamboangadel Norte Agricultural College
Tampilisan, Zamboangadel Norte
02.1996 - 06.1998
- Taught basic computer logic and architecture, its operations including Disk Operating System, Wordstar, Lotus 1-2-3 applications and Keypunch operation. Coaching job to the athletes on archery and recruitment of would be athletes.
Computer Operator / Clerk
Department of Agriculture
Ipil, Zamboangadel Sur
01.1995 - 02.1996
- Facilitate the municipal agriculture claims on Rice and Corn technology demonstration project. Data processing of different agricultural studies by researchers of the center including its research stations.
- Western Mindanao Integrated Agricultural Research Center
Computer Operator
St. John the Baptist Parish
Daet, Camarines Norte
08.1993 - 01.1995
- Data entry operator for different correspondence of the parish. Gathering, preparation and printing of the parish activities for the pastoral monthly publication, and act as a messenger.
Computer Operator (trainee)
Development Bank of the Philippines
Daet, Camarines Norte
08.1992 - 08.1993
- Handling data on Credit Applications, Appraisals, Inventories, Offering Tickets, Spreadsheets and Mortgage Contract as well as filing Legal Folders and Borrowers Credit Folders of creditors on Accounts Management Division.
Education
Master of Science - Computer Science
Ateneo De Zamboanga University
Master of Arts - Educational Management
Taguig City University
Bachelor of Science - Computer Science
University of Nueva Caceres
Naga City01-1992
Skills
- Negotiation
- Influencing skills
- Cross-cultural communication
Disclaimer
Signature
Personal Background
- Name: Allan R. Magana
- Sex: Male
- Date of Birth: January 27, 1971
- Place of Birth: Daet, Camarines Norte
- Height: 5’7”
- Weight: 74 kgs.
- Nationality: Filipino
- Civil Status: Separated
- Dialect/Language: English, Tagalog, Bicol, Bisaya
- Address: Block 261, Lot 1 Target Range Ext. Brgy. Pembo, Makati City, Metro Manila
- Contact Number: +639258023483
- Email Address: alramagana@gmail.com
Timeline
Website Cookie moderator
ACCENTURE Philippines, Inc.
08.2019 - 02.2026
CHAT Technical Support Representative
TELEPERFORMANCE Philippines, Inc.
04.2016 - 08.2019
Customer Service Representative
XEROX Business Services Philippines, Inc.
09.2015 - 03.2015
On-the-Job Training Coordinator / Computer Instructor
TAGUIG CITY UNIVERSITY
08.2012 - 07.2015
Recruitment Specialist
EASTWEST Placement Center Inc.
05.2012 - 07.2012
Technical Support Representative
HARTE – HANKS Philippines Inc
11.2011 - 02.2012
Administrator
DAEWOO Engineering & Construction Co.
07.2010 - 07.2011
Admin Staff on HR Section
DAEWOO Engineering & Construction Co.
11.2007 - 11.2008
Computer Instructor
Dr. Aurelio Mendoza Memorial Colleges
10.2002 - 10.2006
Computer Instructor
Zamboangadel Sur Technical Institute
10.2001 - 03.2003
Project Assistant
Department of Agriculture
06.1998 - 09.2001
Computer Instructor
Zamboangadel Norte Agricultural College
02.1996 - 06.1998
Computer Operator / Clerk
Department of Agriculture
01.1995 - 02.1996
Computer Operator
St. John the Baptist Parish
08.1993 - 01.1995
Computer Operator (trainee)
Development Bank of the Philippines
08.1992 - 08.1993
Master of Arts - Educational Management
Taguig City University
Bachelor of Science - Computer Science
University of Nueva Caceres
Master of Science - Computer Science
Ateneo De Zamboanga University